Call Center Representative
US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX. Responsibilities: Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns. Receives and returns phone calls from patients and other external sources. Receives and returns portal messages. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Takes Pharmacy phone calls, review charts and process prescription refills. Guide callers through troubleshooting, navigating the company site or using the products or services. May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions. Escalates emergent patient care concerns to the appropriate entity as directed in protocols. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the company's customer management policies. Maintains current CPR and Medical Assistant certification. Performs other duties as required. Requirements: High School diploma or equivalent Cardiology practice experience preferred but not required. Strong communication skills, both written and verbal. Phone skills, including familiarity with complex or multi-line phone systems. About Katy, TX: Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.
US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX. Responsibilities: Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns. Receives and returns phone calls from patients and other external sources. Receives and returns portal messages. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Takes Pharmacy phone calls, review charts and process prescription refills. Guide callers through troubleshooting, navigating the company site or using the products or services. May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions. Escalates emergent patient care concerns to the appropriate entity as directed in protocols. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the company's customer management policies. Maintains current CPR and Medical Assistant certification. Performs other duties as required. Requirements: High School diploma or equivalent Cardiology practice experience preferred but not required. Strong communication skills, both written and verbal. Phone skills, including familiarity with complex or multi-line phone systems. About Katy, TX: Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.