Enrollment Specialist Senior
Arizona State University, Charlottesville, Virginia, United States, 22904
Job Profile:
Enrollment and Records Assistant 3 Non-Exempt
Job Family: Enrollment and Records
Time Type: Full time
Max Pay - Depends on experience: $20.40 USD Hourly
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary: Provides complex support for the use and maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.
Job Description:
Position Salary Range:
$ 20.40 per hour
Arizona State University is seeking a student-focused professional to join University Registrar Services at the Downtown Phoenix campus as an Enrollment Specialist Sr. This role supports students with admissions, financial aid, registration, and academic records in a busy, student-facing environment. The ideal candidate enjoys problem-solving, communicates clearly, and works well both independently and as part of a team while supporting a broad student population.
This enrollment services position performs a variety of administrative, skilled, and technical work of a specialized nature and provides first-level supervision of enrollment services' office student workers. The work is highly precise and requires very strong attention to academic and financial aid details, with a focus on problem-solving and customer service. Individuals performing the job must be versatile, confident in decision-making, detail-oriented, socially-poised, and motivating team-builders. This position seeks to build positive and collaborative relationships with the university community, all while managing multiple priorities and acquiring ongoing skills and knowledge. Come join us on the Downtown campus in a work environment that combines the advantages of a large university with the familiarity of a close-knit campus community.
Essential Duties: Provide general information and convey university policies and procedures to students, faculty, staff, and the general public in-person, by telephone and by e-mail. Manage front counter customer service, including training, supervising, and scheduling student workers and assisting in the training of staff. Work with the academic departments and colleges to resolve student support issues, especially related to registration records, financial aid files and Admissions questions. Evaluate, certify, and process academic transactions; especially for non-routine and complex cases. Assist with registration transactions, including transaction/discrepancy research and resolution. Provide general counsel to students regarding financial aid eligibility, application procedures for aid programs, assist students learning to navigate MyASU. Create documents, correspondence and maintain an online personal calendar. Participate in cross-training of diverse activities to assist in peak processing times. Coordinate and participate in special projects, committees, and reports. Desired Qualifications:
Demonstrated knowledge of FERPA. Experience with providing positive and enthusiastic customer service in a team environment and in a high volume service location. Experience in retrieving and updating information in a student information system (i.e., PeopleSoft); Microsoft Office applications (i.e., Word, Excel, Outlook). Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff and University departments and advising units. Demonstrated knowledge of University enrollment and/or financial aid policies and procedures. Ability to clearly communicate to perform essential functions. Experience with CRM systems, (i.e., Salesforce). Ability to thrive under high-paced, high-traffic environment. Ability to navigate between factual, precise work and more complex, unanticipated situations. Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The office remains open during
academic breaks, with the exception of dates listed on the ASU Holiday schedule.
This position is not eligible for sponsorship by the Office of University Registrar Services; therefore, the applicant for this position must be eligible to work in the U.S. without sponsorship.
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:
Tuition Reduction Program for staff members, their spouses, and dependents. Low-cost health, dental, vision, and life insurance benefits available on day one. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. Department Statement:
University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of
diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University's goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a
wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details.
Driving Requirement: Driving is not required for this position.
Location: UNIVERSITY CENTER
Funding: No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$18305.htmld
To be considered, your application must include all of the following attachments:
Cover letter Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important:
Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement: A fingerprint check is not required for this position.
Job Family: Enrollment and Records
Time Type: Full time
Max Pay - Depends on experience: $20.40 USD Hourly
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary: Provides complex support for the use and maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.
Job Description:
Position Salary Range:
$ 20.40 per hour
Arizona State University is seeking a student-focused professional to join University Registrar Services at the Downtown Phoenix campus as an Enrollment Specialist Sr. This role supports students with admissions, financial aid, registration, and academic records in a busy, student-facing environment. The ideal candidate enjoys problem-solving, communicates clearly, and works well both independently and as part of a team while supporting a broad student population.
This enrollment services position performs a variety of administrative, skilled, and technical work of a specialized nature and provides first-level supervision of enrollment services' office student workers. The work is highly precise and requires very strong attention to academic and financial aid details, with a focus on problem-solving and customer service. Individuals performing the job must be versatile, confident in decision-making, detail-oriented, socially-poised, and motivating team-builders. This position seeks to build positive and collaborative relationships with the university community, all while managing multiple priorities and acquiring ongoing skills and knowledge. Come join us on the Downtown campus in a work environment that combines the advantages of a large university with the familiarity of a close-knit campus community.
Essential Duties: Provide general information and convey university policies and procedures to students, faculty, staff, and the general public in-person, by telephone and by e-mail. Manage front counter customer service, including training, supervising, and scheduling student workers and assisting in the training of staff. Work with the academic departments and colleges to resolve student support issues, especially related to registration records, financial aid files and Admissions questions. Evaluate, certify, and process academic transactions; especially for non-routine and complex cases. Assist with registration transactions, including transaction/discrepancy research and resolution. Provide general counsel to students regarding financial aid eligibility, application procedures for aid programs, assist students learning to navigate MyASU. Create documents, correspondence and maintain an online personal calendar. Participate in cross-training of diverse activities to assist in peak processing times. Coordinate and participate in special projects, committees, and reports. Desired Qualifications:
Demonstrated knowledge of FERPA. Experience with providing positive and enthusiastic customer service in a team environment and in a high volume service location. Experience in retrieving and updating information in a student information system (i.e., PeopleSoft); Microsoft Office applications (i.e., Word, Excel, Outlook). Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff and University departments and advising units. Demonstrated knowledge of University enrollment and/or financial aid policies and procedures. Ability to clearly communicate to perform essential functions. Experience with CRM systems, (i.e., Salesforce). Ability to thrive under high-paced, high-traffic environment. Ability to navigate between factual, precise work and more complex, unanticipated situations. Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The office remains open during
academic breaks, with the exception of dates listed on the ASU Holiday schedule.
This position is not eligible for sponsorship by the Office of University Registrar Services; therefore, the applicant for this position must be eligible to work in the U.S. without sponsorship.
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:
Tuition Reduction Program for staff members, their spouses, and dependents. Low-cost health, dental, vision, and life insurance benefits available on day one. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. Department Statement:
University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of
diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University's goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a
wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details.
Driving Requirement: Driving is not required for this position.
Location: UNIVERSITY CENTER
Funding: No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$18305.htmld
To be considered, your application must include all of the following attachments:
Cover letter Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important:
Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement: A fingerprint check is not required for this position.