Customer Service Representative - HYBRID
Pay : $20.00 - 22.50 per hour
Shift:
12:30 PM - 9:00 PM, 10AM - 6:30PM, 9AM - 5:30PM Training Hours:
9:00am - 5:30pm (1st 4 weeks)
Key Responsibilities
Answer calls and assist with questions from franchise distributors. Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications. Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers. Input orders/purchase orders/quotations utilizing internal ordering software systems. Work cross-functionally with subject matter experts to resolve open questions. Assist customers with warranty, returns, repairs, identification of parts, and new defective products. Other duties as assigned Key Requirements
High school diploma or GED equivalent Must be available to train on first shift ASE certification, automotive experience, tool experience, or related trade school degree a plus On the job experience in working with general automotive mechanics a plus 1+ years of call center experience or equivalent experience in dealing with customers Suggestive sales experience Experience with MS Office and Excel Effective verbal and written communication skills Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude Ability to empathize with customer concerns while maintaining a professional demeanor Ability to learn quickly on the job Ability to multi-task in a fast-paced office environment Ability to answer calls as a primary function of the position Spanish speaking is a plus Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
Compensation / Pay Rate (Up to): $20.00 - $22.50
12:30 PM - 9:00 PM, 10AM - 6:30PM, 9AM - 5:30PM Training Hours:
9:00am - 5:30pm (1st 4 weeks)
Key Responsibilities
Answer calls and assist with questions from franchise distributors. Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications. Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers. Input orders/purchase orders/quotations utilizing internal ordering software systems. Work cross-functionally with subject matter experts to resolve open questions. Assist customers with warranty, returns, repairs, identification of parts, and new defective products. Other duties as assigned Key Requirements
High school diploma or GED equivalent Must be available to train on first shift ASE certification, automotive experience, tool experience, or related trade school degree a plus On the job experience in working with general automotive mechanics a plus 1+ years of call center experience or equivalent experience in dealing with customers Suggestive sales experience Experience with MS Office and Excel Effective verbal and written communication skills Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude Ability to empathize with customer concerns while maintaining a professional demeanor Ability to learn quickly on the job Ability to multi-task in a fast-paced office environment Ability to answer calls as a primary function of the position Spanish speaking is a plus Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
Compensation / Pay Rate (Up to): $20.00 - $22.50