Job Title: Helpdesk Analyst
Duration:
7 Months (Possible Extension) Work Location:
101 Hospital Street, Augusta, ME Work Arrangement:
100% Onsite
Top 3 Required Skills Expertise with
Windows 10/11
environments Strong
communication and customer service
skills Solid understanding of
PC and laptop hardware Position Overview
The
Technical Support Specialist
will provide hands-on assistance, troubleshooting, and guidance to end users across hardware, software, and system-related issues. This role requires excellent problem-solving skills, a collaborative mindset, and the ability to communicate technical concepts clearly to both technical and non-technical users. Key Responsibilities Deliver technical support for desktop hardware, software, and operating systems. Serve as the primary contact for
Level 1 support
inquiries. Diagnose and resolve issues related to PCs, laptops, peripherals, and network connectivity. Determine root causes-hardware, software, or system-and escalate when necessary. Guide users through diagnostic procedures and provide step-by-step technical solutions. Document issues and resolutions using
call-tracking/ticketing systems . Collaborate with IT teams to ensure timely problem resolution and system stability. Stay current with evolving technologies and industry standards through self-learning. Adhere to quality standards and demonstrate exceptional
customer service
in every interaction. Work effectively within a team environment to complete assigned tasks.
7 Months (Possible Extension) Work Location:
101 Hospital Street, Augusta, ME Work Arrangement:
100% Onsite
Top 3 Required Skills Expertise with
Windows 10/11
environments Strong
communication and customer service
skills Solid understanding of
PC and laptop hardware Position Overview
The
Technical Support Specialist
will provide hands-on assistance, troubleshooting, and guidance to end users across hardware, software, and system-related issues. This role requires excellent problem-solving skills, a collaborative mindset, and the ability to communicate technical concepts clearly to both technical and non-technical users. Key Responsibilities Deliver technical support for desktop hardware, software, and operating systems. Serve as the primary contact for
Level 1 support
inquiries. Diagnose and resolve issues related to PCs, laptops, peripherals, and network connectivity. Determine root causes-hardware, software, or system-and escalate when necessary. Guide users through diagnostic procedures and provide step-by-step technical solutions. Document issues and resolutions using
call-tracking/ticketing systems . Collaborate with IT teams to ensure timely problem resolution and system stability. Stay current with evolving technologies and industry standards through self-learning. Adhere to quality standards and demonstrate exceptional
customer service
in every interaction. Work effectively within a team environment to complete assigned tasks.