Director of Customer Experience for State Farm Agency

Are you someone who remains calm and steady when life gets challenging? Do you have a genuine desire to make a positive impact in your community through exceptional service? If so, you may be the perfect fit for the position of

Director of Customer Experience at Drew Edmond State Farm . We are seeking a leader who excels in building relationships and earning trust with clients swiftly. You should be someone who listens attentively and guides customers confidently, ensuring they feel understood and valued. As our Director of Customer Experience, you will: Lead and manage daily customer service operations, ensuring a seamless experience for all clients. Train and motivate team members to meet and exceed our service standards. Monitor performance metrics, identifying areas for improvement and implementing effective solutions. Facilitate clear communication between team members and customers to enhance service delivery. Assist clients with policy inquiries, billing coordination, and issue resolution with empathy and efficiency. Qualifications: Previous leadership or supervisory experience is preferred. Strong communication and time management skills. A proven ability to motivate and nurture team development. Must meet applicable state licensing requirements. This is an exciting opportunity to join a team that is dedicated to making a difference in the lives of others. At

Drew Edmond State Farm , we take pride in helping people protect what matters most. If you are looking to grow your career in a meaningful way while working with a supportive team, we invite you to apply. Location Address: Remote