Roles & Responsibilities
Perform administrative data collection and data entry Enter and maintain data in Excel spreadsheets Collect, document, and manage customer contact information Handle inbound and outbound customer communications (phone & email) Triage complex customer inquiries and route them to appropriate teams Minimize hand-offs and ensure effective issue resolution Route calls to relevant departments and follow up with customers Make outbound calls to verify receipt of field action notifications Navigate large medical facilities to identify appropriate contacts Maintain detailed call records (names, titles, product disposition, etc.) Escalate concerns to management when required Perform additional duties as assigned Experience Required
Experience in customer service or complaint intake Experience in a regulated industry is a plus Skills & Certifications
Strong Microsoft Excel and Outlook skills Proficiency in Microsoft Word and Excel Excellent verbal and written communication skills Strong phone etiquette and email correspondence Self-motivated and able to work with minimal supervision Eligibilities & qualifications
USA Applicants Only Ability to communicate effectively with customers across multiple channels
Perform administrative data collection and data entry Enter and maintain data in Excel spreadsheets Collect, document, and manage customer contact information Handle inbound and outbound customer communications (phone & email) Triage complex customer inquiries and route them to appropriate teams Minimize hand-offs and ensure effective issue resolution Route calls to relevant departments and follow up with customers Make outbound calls to verify receipt of field action notifications Navigate large medical facilities to identify appropriate contacts Maintain detailed call records (names, titles, product disposition, etc.) Escalate concerns to management when required Perform additional duties as assigned Experience Required
Experience in customer service or complaint intake Experience in a regulated industry is a plus Skills & Certifications
Strong Microsoft Excel and Outlook skills Proficiency in Microsoft Word and Excel Excellent verbal and written communication skills Strong phone etiquette and email correspondence Self-motivated and able to work with minimal supervision Eligibilities & qualifications
USA Applicants Only Ability to communicate effectively with customers across multiple channels