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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[512,526,540,552,563],{"_429":428,"_433":513,"_452":453,"_444":514,"_243":515,"_440":516,"_427":428,"_111":517,"_431":194,"_432":194,"_454":453,"_442":518,"_425":519,"_455":520,"_430":115,"_476":521,"_460":522,"_478":517,"_479":518,"_481":523,"_483":524,"_485":525},["D",1770058800000],"Syntricate Technologies","Required Skills:

Bachelor's degree preferred.\n• Genesys Certified Professional Certification highly preferred\n•

Cisco Contact Center Certification (or related)\n• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform\n• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.\n• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)\n• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.\no bility to control or lead conversations with various support groups\n• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.\n• • Strong cross technical background with proven troubleshooting skills

","Required Skills:

Bachelor's degree preferred.\n• Genesys Certified Professional Certification highly preferred\n•

Cisco Contact Cen...","Genesys Cloud Engineer","New York, New York, United States",["B","2408794077"],"Work at Syntricate Technologies","11 days ago","/jobs/2408794077-genesys-cloud-engineer","/jobs?keyword=Syntricate+Technologies","/jobs?location=New+York%2C+New+York%2C+United+States","/jobs?keyword=Genesys+Cloud+Engineer",{"_429":428,"_433":527,"_452":453,"_444":528,"_243":529,"_440":530,"_427":428,"_111":531,"_431":194,"_432":194,"_454":453,"_442":532,"_425":533,"_455":534,"_430":115,"_476":535,"_460":536,"_478":531,"_479":532,"_481":537,"_483":538,"_485":539},["D",1770656400000],"The Law Offices of Daniel Kim","About the Role

We are seeking a Genesys Cloud Administrator to own and manage our contact center and telephony infrastructure on a day-to-day basis. This role is responsible for the administration, configuration, and troubleshooting of our Genesys Cloud CX contact center platform, its CTI integration with Salesforce (Litify), and our Invoca call tracking system. Our environment processes approximately 200+ inbound calls per day across multiple office lines, with call data flowing through Invoca for marketing attribution, Genesys Cloud CX for call routing and agent management, and Salesforce/Litify as our CRM and legal case management platform.\nKey Responsibilities

Genesys Cloud CX Platform Administration: Manage day-to-day Genesys Cloud CX configuration including queues, skills, routing policies, and agent assignments; build, modify, and maintain Architect IVR call flows, schedules, and routing logic; configure and manage DIDs, phone number assignments, and call forwarding rules; monitor real-time and historical contact center metrics (queue wait times, agent utilization, call volumes); administer wrap-up codes, dispositions, and after-call work configurations; manage user accounts, roles, permissions, and agent licensing within Genesys Cloud CX; troubleshoot call quality issues, dropped calls, and routing failures; manage workforce engagement features including scheduling and adherence monitoring.\nGenesys CTI & Salesforce Integration: Administer the Genesys Cloud for Salesforce CTI adapter (purecloud managed package), ensuring reliable call logging and screen pop functionality; configure and maintain Activity Attribute field mappings between Genesys call properties (call.ani, call.callednumber, call.conversationId, etc.) and Salesforce Task fields; expand CTI data capture by mapping additional Genesys interaction attributes (queue name, IVR time, ACD time, agent notes, wrap-up codes) to custom Salesforce fields; ensure call records (Tasks) are properly linked to Contacts and Intake records in Litify; troubleshoot CTI issues including failed screen pops, missing call logs, incorrect field mappings, and agent softphone connectivity; work with Salesforce administrators to build automations (Flows/Triggers) that enrich Intake and Contact records with call data.\nInvoca Call Tracking Integration: Manage the Invoca-to-Genesys call routing configuration, including tracking number assignments and ring-to destinations; ensure UTM and marketing attribution data flows accurately from Invoca through to Salesforce Intake records; troubleshoot discrepancies between Invoca call data and Salesforce records; coordinate with marketing on tracking number provisioning, campaign setup, and promo number descriptions; monitor Invoca webhook deliveries and integration health.\nInternal Support & Tickets: Serve as the primary point of contact for all phone system and contact center related tickets; respond to agent-reported issues (softphone problems, call transfer failures, login issues, audio quality); handle requests for new queue creation, IVR changes, schedule modifications, and routing adjustments; onboard new agents into Genesys Cloud CX and configure their CTI softphone setup in Salesforce; document system configurations, procedures, and troubleshooting guides.\nRequired Qualifications

7+ years of hands-on experience administering Genesys Cloud CX (formerly PureCloud), including Architect IVR flows, queue management, ACD routing, and workforce engagement features\n2+ years of experience configuring and troubleshooting Genesys CTI integrations with Salesforce, including the Genesys Cloud for Salesforce managed package (purecloud), Activity Attribute mappings, Interaction Attribute screen pops, and call activity logging\n2+ years of experience with Salesforce administration, including custom objects, custom fields, Flows, and managed package configuration\nWorking knowledge of Invoca or similar call tracking platforms (CallRail, Marchex, DialogTech)\nUnderstanding of telephony concepts: SIP trunking, PSTN, DIDs, ANI/DNIS, IVR, ACD, call forwarding, and call recording\nExperience with Salesforce Task/Activity record management and understanding of WhoId/WhatId relationships\nStrong troubleshooting skills with the ability to trace data flows across multiple integrated systems (Invoca → Genesys → Salesforce)\nPreferred Qualifications

Genesys Cloud Certified Professional (GCP) certification\nSalesforce Administrator certification\nExperience with Litify or other legal CRM platforms built on Salesforce\nFamiliarity with marketing attribution concepts (UTM parameters, GCLID, multi-touch attribution)\nExperience managing Salesforce managed packages from multiple vendors (Genesys PureCloud, RingCentral RCSFL, Invoca Exolytix)\nUnderstanding of webhook integrations, REST APIs, and event-driven architectures\nExperience with workforce management (WFM) and quality management within Genesys Cloud CX\nFamiliarity with AWS services (Lambda, EventBridge, API Gateway) is a plus\nExperience in a legal or professional services contact center environment\nTechnical Environment

Contact Center Platform: Genesys Cloud CX\nCTI Adapter: Genesys Cloud for Salesforce (purecloud managed package)\nCRM: Salesforce / Litify (legal case management)\nCall Tracking: Invoca (Exolytix Salesforce package)\nTelephony: SIP trunking, 300+ Invoca tracking DIDs, 4 primary Genesys office lines\nCloud Infrastructure: AWS (Lambda, EventBridge, API Gateway, Redshift)\nEqual Opportunity Employer Statement

The Company is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected under applicable federal, state, and/or local law or ordinance, including, without limitation, race, color, religion, creed, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital status, registered domestic partner status, family-care status, veteran status, military status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, or sexual orientation.\nWhy DK Law?

This is a full-time, in-office opportunity at our Costa Mesa HQ, and we’re proud to offer top-tier benefits and a work culture that supports your growth:\nFirm-paid medical, dental, vision, and life insurance after 60 days\n401(k) with 3% company match after 1 year\n2 weeks of PTO after 90 days\nAccess to our state-of-the-art on-site gym\nCareer pathing and development opportunities\nA passionate, driven team that actually enjoys working together\nSchedule

Monday – Friday\n8-hour shift\n100% in-office\nPay : The pay range for this role is $125,000 - $170,000 USD per year (Corporate Office)

#J-18808-Ljbffr\n","About the Role

We are seeking a Genesys Cloud Administrator to own and manage our contact center and telephony infrastructure on a day-to-...","Genesys Cloud Administrator","Costa Mesa, California, United States, 92626",["B","2504557886"],"Work at The Law Offices of Daniel Kim","4 days ago","/jobs/2504557886-genesys-cloud-administrator","/jobs?keyword=The+Law+Offices+of+Daniel+Kim","/jobs?location=Costa+Mesa%2C+California%2C+United+States%2C+92626","/jobs?keyword=Genesys+Cloud+Administrator",{"_429":428,"_433":541,"_452":453,"_444":542,"_243":543,"_440":544,"_427":428,"_111":545,"_431":194,"_432":194,"_454":453,"_442":443,"_425":546,"_455":547,"_430":127,"_476":548,"_460":549,"_478":545,"_479":443,"_481":550,"_483":484,"_485":551},["D",1770951600000],"Collabera","Description

Home\nSearch Jobs\nJob Description

Salesforce Developer

Contract: Buffalo, New York, US

Salary Range: 65.00 - 70.00 | Per Hour

Job Code: 367368

End Date: 2026-03-06\nDays Left: 22 days, 2 hours left

Apply

Pay Rate - $65-70/hr

Skill Set:\nSalesforce Platform & Apex/LWC Development Skills.\nUnderstanding of nCino LOS Functionality & Banking Processes.\nAgile Delivery, Problem-Solving, and Cross-Team Collaboration\nThe Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

Salesforce\nSalesforce developer\nDevelopment\nApex\nLWC\nnCino\nIT\nJobs\nReach Out to a Recruiter\nRecruiter\nEmail\nPhone\nAnjali Tiwary\nanjali.tiwary@collabera.com

Apply Now\n","Description

Home\nSearch Jobs\nJob Description

Salesforce Developer

Contract: Buffalo, New York, US

Salary Range:...","Salesforce Developer",["B","2547486408"],"Work at Collabera","23 hours ago","/jobs/2547486408-salesforce-developer","/jobs?keyword=Collabera","/jobs?keyword=Salesforce+Developer",{"_429":428,"_433":553,"_452":453,"_444":554,"_243":555,"_440":556,"_427":428,"_111":557,"_431":194,"_432":194,"_454":453,"_442":443,"_425":558,"_455":559,"_430":115,"_476":535,"_460":560,"_478":557,"_479":443,"_481":561,"_483":484,"_485":562},["D",1770656400000],"M&T Bank","A major financial institution is seeking a Lead Experience Strategist to drive transformation through human-centered design. This role involves working with a team on high-priority projects to solve complex problems and enhance customer experiences. Responsibilities include developing solutions, conducting research, and influencing strategic objectives. Qualified candidates will have extensive experience in service design, change management, and agile methodologies, along with strong facilitation skills. The role is hybrid, requiring onsite presence in Buffalo, NY.\n#J-18808-Ljbffr\n","A major financial institution is seeking a Lead Experience Strategist to drive transformation through human-centered design. This role involves wor...","Senior Experience Design Strategist",["B","2504731523"],"Work at M&T Bank","/jobs/2504731523-senior-experience-design-strategist","/jobs?keyword=M%26T+Bank","/jobs?keyword=Senior+Experience+Design+Strategist",{"_429":428,"_433":564,"_452":453,"_444":565,"_243":566,"_440":567,"_427":428,"_111":568,"_431":194,"_432":194,"_454":453,"_442":443,"_425":569,"_455":570,"_430":127,"_476":571,"_460":572,"_478":568,"_479":443,"_481":573,"_483":484,"_485":574},["D",1768424400000],"UBMD Physicians' Group","Position Summary

The Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on‑site appointment.\nEssential Functions - Principal Duties And Responsibilities

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.\nHandles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.\nUses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available timeslots not allowing patients to give times they are available to ensure full use of the physician timeslots.\nMaintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Nextech Practice Management and EMR systems.\nCommunicates all add-ons, delays, cancellations, and “no‑shows” to call center lead.\nInteracts with patients by answering questions, providing information, and keeping the reception area in order. Provides support to patients in distress by responding to emergencies.\nResponsible for inputting very detailed information on the patient using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.\nExplains all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.\nProvides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, ID, etc.).\nSchedules to ensure efficient patient flow based on predetermined appointment availability.\nSecures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.\nFollows up with patients when they are a no‑show for an appointment and may make calls to patients asking if they were satisfied with the service they received.\nMaintains general filing system and files appropriate correspondence electronically or manually.\nReceives, directs, and relays telephone and fax messages.\nResponsible for report generation and analysis in support of departmental goals and objectives.\nResponds to calls efficiently, not putting time‑saving before quality of service.\nMaintain inventories of supplies and provides a list of what is needed to the team leader.\nMust be able to cover medical reception/call center desk as needed.\nPerforms other general administrative tasks as directed by team lead.\nQualifications & Skills

High school diploma or GED required.\nMinimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.\nKnowledge of multi‑line phone system.\nProficient in computers and relevant software applications and practice management technology including electronic record‑keeping.\nKnowledge of customer service principles and practices.\nDemonstrated initiative and strong organizational skills.\nExceptional interpersonal communication skills with a positive tone and welcoming body language.\nAbility to work independently on assigned tasks as well as to accept direction on given assignments.\nDeals with confidential information and/or issues using discretion and judgment.\nPreferred Experience

Prior call center experience in a medical office.\nExperience with electronic scheduling system and electronic medical records (EMR).\nClinical experience preferred.\nBenefits

401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person\nLocation: Buffalo, NY\nSeniority level: Entry level | Employment type: Full-time | Job function: Other | Industries: Medical Practices

#J-18808-Ljbffr\n","Position Summary

The Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face t...","Call center representative",["B","2231982143"],"Work at UBMD Physicians' Group","1 months ago","/jobs/2231982143-call-center-representative","/jobs?keyword=UBMD+Physicians%27+Group","/jobs?keyword=Call+center+representative","actionData","errors"]