Sales and Service Technician
Bridgestone Retail Operations, LLC, Gambrills, Maryland, United States, 21054
Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in bringing out the best in people and supporting a diverse and inclusive team. Job Category
Retail Position Summary The retail Sales and Service Technician (SST) is a hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals learn all aspects of store operations and flex between interacting with customers and efficiently completing basic vehicle service tasks as required. Pay Range: $17.60 - $26.29. Responsibilities
Customer service, sales, customer issue resolution — 75% of time. Basic vehicle service tasks, including oil, tires, and fluids — 25% of time. Store operations, opening/closing, inventory, displays — as needed. Growth and Career Development
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development. Learn all aspects of store operations and flex between front and back shop tasks. Minimum Qualifications
High School Diploma or equivalent. Valid automobile driver’s license. Customer service and growth mindset. Ability to learn and perform basic vehicle service tasks. Ability to learn and operate store systems. Preferred Qualifications
2-year degree or non-traditional education through training program completion, certification, or other growth mindset indicators. Previous consumer retail sales experience. Previous automotive experience is a plus. Previous management/supervisory experience is a plus. Our Benefits
Medical, Dental and Vision – starting day 1 for all teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On-demand pay (daily pay) program available Our Values
Professional Development: resources to help you level up. Community Involvement: giving back to local communities. Integrity & Teamwork: doing things right, together. At Bridgestone, You Are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We are building a diverse and inclusive team and encourage all perspectives. What We Offer
We foster co-creation and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable. We offer more than competitive compensation and will provide the following: A supportive onboarding experience to ensure a smooth transition into the team. Opportunities to develop and grow through training and mentorship. Corporate social responsibility activities. A global, dynamic and challenging work environment. Flexibility and work/life effectiveness and long-term well-being. A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in bringing out the best in people and supporting a diverse and inclusive team. Job Category
Retail Position Summary The retail Sales and Service Technician (SST) is a hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals learn all aspects of store operations and flex between interacting with customers and efficiently completing basic vehicle service tasks as required. Pay Range: $17.60 - $26.29. Responsibilities
Customer service, sales, customer issue resolution — 75% of time. Basic vehicle service tasks, including oil, tires, and fluids — 25% of time. Store operations, opening/closing, inventory, displays — as needed. Growth and Career Development
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development. Learn all aspects of store operations and flex between front and back shop tasks. Minimum Qualifications
High School Diploma or equivalent. Valid automobile driver’s license. Customer service and growth mindset. Ability to learn and perform basic vehicle service tasks. Ability to learn and operate store systems. Preferred Qualifications
2-year degree or non-traditional education through training program completion, certification, or other growth mindset indicators. Previous consumer retail sales experience. Previous automotive experience is a plus. Previous management/supervisory experience is a plus. Our Benefits
Medical, Dental and Vision – starting day 1 for all teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On-demand pay (daily pay) program available Our Values
Professional Development: resources to help you level up. Community Involvement: giving back to local communities. Integrity & Teamwork: doing things right, together. At Bridgestone, You Are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We are building a diverse and inclusive team and encourage all perspectives. What We Offer
We foster co-creation and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable. We offer more than competitive compensation and will provide the following: A supportive onboarding experience to ensure a smooth transition into the team. Opportunities to develop and grow through training and mentorship. Corporate social responsibility activities. A global, dynamic and challenging work environment. Flexibility and work/life effectiveness and long-term well-being. A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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