Job Title:
Admissions Representative
Reports To:
Corporate Director of Admissions
Location:
On site in our Corporate Office in Meridian, ID
Compensation:
$22-26/hour
Schedule:
Monday-Thursday 8am-6pm MST
Northpoint Recovery Holdings, LLC
began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the
Northpoint Recovery
brand, and mental health treatment for adolescents through
Imagine by Northpoint . Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de‑novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of
humility, heart, inspiration, and conviction . Our mission is simple:
saving lives and restoring relationships
by helping people get their lives back, and treating every individual with empathy and respect.
POSITION SUMMARY As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Coverage of Admissions phone line, online chats, and emails
Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
Explain insurance benefits to potential patients/clients and their families
Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
Discuss payment options with potential patients/clients and/or family members or fiduciaries
Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
Provide the Program Director with information on new patients/clients to aid in schedule development
Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
Maintain contact with referral sources in cooperation with marketers
Ensure accurate referral sources are entered into the electronic medical records system
Maintain cleanliness of the Admissions office
Drive Company vehicle for official and approved and business; ensure safe transport
Adhere to all Company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Performs other related duties and special projects as assigned
QUALIFICATIONS / REQUIREMENTS
Must be at least twenty‑one (21) years of age
1+ year of sales experience in a call center setting preferred
Experience with a growing company with multiple entities preferred
Action‑oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
PREFERRED KNOWLEDGE AND SKILLS
Excellent critical thinking skills
Excellent organizational abilities
Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
Ability to operate as a practical tactical as well as a strategic thinker
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast‑paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite
Must have a valid driver’s license and safe driving record
FULL‑TIME BENEFITS INCLUDE
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short‑Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre‑tax Savings Accounts for all IRS‑allowable medical and dependent care expenses
Generous Paid Time Off plan
Employee Referral Bonuses
401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
Northpoint is an Equal Opportunity Employer. Northpoint is an At‑Will employer. Employment may be terminated at any time by the employee or employer with or without notice.
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Admissions Representative
Reports To:
Corporate Director of Admissions
Location:
On site in our Corporate Office in Meridian, ID
Compensation:
$22-26/hour
Schedule:
Monday-Thursday 8am-6pm MST
Northpoint Recovery Holdings, LLC
began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the
Northpoint Recovery
brand, and mental health treatment for adolescents through
Imagine by Northpoint . Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de‑novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of
humility, heart, inspiration, and conviction . Our mission is simple:
saving lives and restoring relationships
by helping people get their lives back, and treating every individual with empathy and respect.
POSITION SUMMARY As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Coverage of Admissions phone line, online chats, and emails
Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
Explain insurance benefits to potential patients/clients and their families
Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
Discuss payment options with potential patients/clients and/or family members or fiduciaries
Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
Provide the Program Director with information on new patients/clients to aid in schedule development
Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
Maintain contact with referral sources in cooperation with marketers
Ensure accurate referral sources are entered into the electronic medical records system
Maintain cleanliness of the Admissions office
Drive Company vehicle for official and approved and business; ensure safe transport
Adhere to all Company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Performs other related duties and special projects as assigned
QUALIFICATIONS / REQUIREMENTS
Must be at least twenty‑one (21) years of age
1+ year of sales experience in a call center setting preferred
Experience with a growing company with multiple entities preferred
Action‑oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
PREFERRED KNOWLEDGE AND SKILLS
Excellent critical thinking skills
Excellent organizational abilities
Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
Ability to operate as a practical tactical as well as a strategic thinker
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast‑paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite
Must have a valid driver’s license and safe driving record
FULL‑TIME BENEFITS INCLUDE
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short‑Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre‑tax Savings Accounts for all IRS‑allowable medical and dependent care expenses
Generous Paid Time Off plan
Employee Referral Bonuses
401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
Northpoint is an Equal Opportunity Employer. Northpoint is an At‑Will employer. Employment may be terminated at any time by the employee or employer with or without notice.
#J-18808-Ljbffr