Provide a first-line technical support to employees, focusing on troubleshooting software, imaging/deploying PCs, and supporting Microsoft 365 services (Exchange, Teams, SharePoint). Key responsibilities include resolving hardware/software issues, managing Active Directory, handling tickets promptly, and documenting IT processes, often in a hybrid or office environment.
Key Responsibilities and Skills
Technical Support: Troubleshooting hardware, software, and network connectivity.
Infrastructure Management: Administering Active Directory, including user management and group policies.
Device Deployment: Imaging and deploying workstations.
Collaboration: Working with the IT team to resolve issues and improve processes.
Communication: Providing excellent customer service and technical support to users.
Experience with Microsoft 365 and Windows environment.
Strong troubleshooting skills and proficiency in PC imaging.
Experience with automating processes and workflows.
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Key Responsibilities and Skills
Technical Support: Troubleshooting hardware, software, and network connectivity.
Infrastructure Management: Administering Active Directory, including user management and group policies.
Device Deployment: Imaging and deploying workstations.
Collaboration: Working with the IT team to resolve issues and improve processes.
Communication: Providing excellent customer service and technical support to users.
Experience with Microsoft 365 and Windows environment.
Strong troubleshooting skills and proficiency in PC imaging.
Experience with automating processes and workflows.
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