BDC At Gallery Ford Of Pekin Llc
As a BDC at Gallery Ford of Pekin LLC, you will play a key role in bridging the gap between customers and our sales team. You will be responsible for managing inbound and outbound communications, scheduling appointments, and ensuring a smooth customer experience. Your efforts will help drive customer satisfaction and contribute to the overall success of our dealership. Responsibilities
Respond promptly to inbound customer inquiries via phone, email, and online platforms Initiate outbound calls to prospects and customers to follow-up and schedule appointments Maintain accurate and up-to-date customer records in the CRM system Coordinate with the sales team to optimize customer lead conversion Provide excellent customer service by addressing questions and concerns in a timely manner Support marketing campaigns by contacting leads and promoting dealership offers Requirements
Strong communication skills, both verbal and written Ability to multitask and manage time effectively Experience with CRM systems preferred Customer-focused attitude with a passion for helping others Detail-oriented and organized Ability to work well in a team environment Benefits
Competitive compensation package Opportunities for career growth and development Supportive and friendly work environment Employee discounts and other company perks About the Company
Gallery Ford of Pekin LLC is a trusted automotive dealership located in Pekin, IL, committed to providing exceptional service and quality vehicles to our community. We pride ourselves on our knowledgeable staff, customer-first approach, and dedication to delivering an outstanding car buying experience.
As a BDC at Gallery Ford of Pekin LLC, you will play a key role in bridging the gap between customers and our sales team. You will be responsible for managing inbound and outbound communications, scheduling appointments, and ensuring a smooth customer experience. Your efforts will help drive customer satisfaction and contribute to the overall success of our dealership. Responsibilities
Respond promptly to inbound customer inquiries via phone, email, and online platforms Initiate outbound calls to prospects and customers to follow-up and schedule appointments Maintain accurate and up-to-date customer records in the CRM system Coordinate with the sales team to optimize customer lead conversion Provide excellent customer service by addressing questions and concerns in a timely manner Support marketing campaigns by contacting leads and promoting dealership offers Requirements
Strong communication skills, both verbal and written Ability to multitask and manage time effectively Experience with CRM systems preferred Customer-focused attitude with a passion for helping others Detail-oriented and organized Ability to work well in a team environment Benefits
Competitive compensation package Opportunities for career growth and development Supportive and friendly work environment Employee discounts and other company perks About the Company
Gallery Ford of Pekin LLC is a trusted automotive dealership located in Pekin, IL, committed to providing exceptional service and quality vehicles to our community. We pride ourselves on our knowledgeable staff, customer-first approach, and dedication to delivering an outstanding car buying experience.