Inside Sales Representative
Orthotic Holdings, Inc., Birmingham, Alabama, United States, 35203
Inside Sales Representative
The Inside Sales Representative is responsible for growing and supporting small accounts within an assigned region. This role works closely with Sales Executives to generate new opportunities, re-engage inactive customers, and ensure smaller accounts receive consistent, high-quality service. You'll be on the front lines of communicationmaking outbound calls, handling inbound inquiries, and converting conversations into revenue. Key Responsibilities: Inbound & Outbound Lead Handling
Managing incoming inquiries efficiently and proactively reaching out to potential customers within 24 hours of lead generation. Lead Qualification
Quickly assessing whether a prospect is a good fit based on budget, needs, and readiness to buy. Product Education & Consultative Selling
Providing concise, impactful explanations of how your product solves their specific pain points. Follow-Up Cadence
Establishing a structured follow-up system to keep leads engaged without overwhelming them. Pricing & Promotions Management
Ensuring smaller accounts get optimal pricing and incentives while maintaining profitability. Efficient Objection Handling
Addressing concerns with clear, value-driven responses to keep the sales cycle short. Closing Deals Quickly
Using a purchasing process, making it easy for customers to say "yes." Customer Onboarding & Satisfaction
Ensuring a smooth transition post-sale to set up for renewals and future expansion. Retention & Upsell Opportunities
Identifying ways to add value over time, leading to increased lifetime value from small accounts. Data-Driven Sales Optimization
Leveraging CRM insights and sales metrics to refine strategies and maximize efficiency. Serve as a strategic partner to Outside Sales by providing data-driven insights, supporting targeted outreach, and helping execute account-level growth plans. Collaborate regularly to ensure aligned communication, maximize account retention, and uncover upselling opportunities. This role is not administrative in nature but focused on driving revenue through proactive customer engagement and thoughtful coordination with field sales efforts. Other duties as assigned. Qualifications: 13 years of inside sales or customer service experience, preferably in a medical or B2B environment Strong phone presence with the ability to engage and build rapport quickly Comfortable handling a high volume of outbound calls and multitasking Strong verbal communication and organizational skills Experience using CRM and ERP tools; Microsoft Office proficiency required High school diploma or equivalent required; higher education preferred Prior experience with medical products or selling to healthcare professionals is a plus Positive, self-motivated, and team-oriented with a strong work ethic Reliable internet access when working remotely Strong relationship management skill Working conditions/Physical Demands: This position operates in a professional office environment or remote/home office, depending on business needs. Regular use of computers, phones, video conferencing, and other standard office equipment. Prolonged periods of sitting at a desk, working on a computer, and making phone calls. Requires the ability to communicate clearly and effectively via phone, email, and virtual meetings. Occasional lifting of materials such as laptops, files, or office supplies, generally not exceeding 15 pounds. Fast-paced environment with frequent deadlines, performance targets, and customer interaction. Minimal travel required occasionally attend in-person team meetings, training sessions, or events based on company requirements. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this position at any time. OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
The Inside Sales Representative is responsible for growing and supporting small accounts within an assigned region. This role works closely with Sales Executives to generate new opportunities, re-engage inactive customers, and ensure smaller accounts receive consistent, high-quality service. You'll be on the front lines of communicationmaking outbound calls, handling inbound inquiries, and converting conversations into revenue. Key Responsibilities: Inbound & Outbound Lead Handling
Managing incoming inquiries efficiently and proactively reaching out to potential customers within 24 hours of lead generation. Lead Qualification
Quickly assessing whether a prospect is a good fit based on budget, needs, and readiness to buy. Product Education & Consultative Selling
Providing concise, impactful explanations of how your product solves their specific pain points. Follow-Up Cadence
Establishing a structured follow-up system to keep leads engaged without overwhelming them. Pricing & Promotions Management
Ensuring smaller accounts get optimal pricing and incentives while maintaining profitability. Efficient Objection Handling
Addressing concerns with clear, value-driven responses to keep the sales cycle short. Closing Deals Quickly
Using a purchasing process, making it easy for customers to say "yes." Customer Onboarding & Satisfaction
Ensuring a smooth transition post-sale to set up for renewals and future expansion. Retention & Upsell Opportunities
Identifying ways to add value over time, leading to increased lifetime value from small accounts. Data-Driven Sales Optimization
Leveraging CRM insights and sales metrics to refine strategies and maximize efficiency. Serve as a strategic partner to Outside Sales by providing data-driven insights, supporting targeted outreach, and helping execute account-level growth plans. Collaborate regularly to ensure aligned communication, maximize account retention, and uncover upselling opportunities. This role is not administrative in nature but focused on driving revenue through proactive customer engagement and thoughtful coordination with field sales efforts. Other duties as assigned. Qualifications: 13 years of inside sales or customer service experience, preferably in a medical or B2B environment Strong phone presence with the ability to engage and build rapport quickly Comfortable handling a high volume of outbound calls and multitasking Strong verbal communication and organizational skills Experience using CRM and ERP tools; Microsoft Office proficiency required High school diploma or equivalent required; higher education preferred Prior experience with medical products or selling to healthcare professionals is a plus Positive, self-motivated, and team-oriented with a strong work ethic Reliable internet access when working remotely Strong relationship management skill Working conditions/Physical Demands: This position operates in a professional office environment or remote/home office, depending on business needs. Regular use of computers, phones, video conferencing, and other standard office equipment. Prolonged periods of sitting at a desk, working on a computer, and making phone calls. Requires the ability to communicate clearly and effectively via phone, email, and virtual meetings. Occasional lifting of materials such as laptops, files, or office supplies, generally not exceeding 15 pounds. Fast-paced environment with frequent deadlines, performance targets, and customer interaction. Minimal travel required occasionally attend in-person team meetings, training sessions, or events based on company requirements. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this position at any time. OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.