Automotive Internet Parts CSR
Westbury Jeep Chrysler Dodge, Inc., Lindenhurst, New York, United States, 11757
Automotive Internet Parts Customer Service Representative
VIP Automotive Group of Long Island Full-Time | MondayFriday, 9:00 AM
5:30 PM (Some flexibility during peak order volume periods) About VIP Automotive Group
VIP Automotive Group of Long Island is known for exceptional leadership and a customer-focused culture. We offer a professional work environment, continuous training, and the opportunity to grow within one of Long Island's most successful automotive groups. Our purpose is to create exceptional value and experiences for every customer by empowering our employees to deliver memorable service. We believe in promoting from within and providing clear paths for professional development. Position Overview
The Automotive Internet Parts Customer Service Representative is responsible for providing high-level support to online automotive parts customers. This role requires strong parts knowledge, excellent written communication, and the ability to manage complex orders and customer escalations in a fast-paced e-commerce environment. This is not an entry-level CSR role. Candidates must have prior automotive parts experience. Key Responsibilities
Process customer orders end-to-end, including order review, validation, and release for fulfillment Verify part numbers, quantities, pricing, availability, and shipping details prior to order release Investigate and resolve backorders, split shipments, special orders, and fulfillment delays Handle customer escalations including wrong parts, damaged shipments, lost packages, and delivery issues Manage order modifications including cancellations, refunds, exchanges, reshipments, and adjustments Communicate with warehouses, vendors, and internal dealership teams to ensure accurate and timely fulfillment Support Level 1 Customer Service Representatives by taking ownership of complex cases and high-touch orders Maintain accurate documentation of customer interactions, resolutions, and order activity Deliver professional, clear, and empathetic written communication in an email-heavy environment Generate revenue through proactive outreach, including responding to leads via phone and email Provide accurate and timely price quotes and product information to customers Qualifications
2+ years of experience in OEM automotive parts, dealership parts departments, or automotive e-commerce
Strong understanding of parts ordering, fulfillment, and shipping workflows
Experience managing online orders at scale
Comfortable handling customer escalations and problem resolution
Familiarity with systems such as ShipStation, RevolutionParts, CDK, or similar platforms strongly preferred
Strong attention to detail and ability to manage multiple orders simultaneously
Excellent written communication skills
Why Join VIP Automotive Group
Stable, growing e-commerce operation representing multiple OEM brands
Higher-responsibility role with real ownership and accountability
Clear distinction from entry-level CSR positions
Collaborative team environment with opportunities for advancement
VIP Automotive Group of Long Island Full-Time | MondayFriday, 9:00 AM
5:30 PM (Some flexibility during peak order volume periods) About VIP Automotive Group
VIP Automotive Group of Long Island is known for exceptional leadership and a customer-focused culture. We offer a professional work environment, continuous training, and the opportunity to grow within one of Long Island's most successful automotive groups. Our purpose is to create exceptional value and experiences for every customer by empowering our employees to deliver memorable service. We believe in promoting from within and providing clear paths for professional development. Position Overview
The Automotive Internet Parts Customer Service Representative is responsible for providing high-level support to online automotive parts customers. This role requires strong parts knowledge, excellent written communication, and the ability to manage complex orders and customer escalations in a fast-paced e-commerce environment. This is not an entry-level CSR role. Candidates must have prior automotive parts experience. Key Responsibilities
Process customer orders end-to-end, including order review, validation, and release for fulfillment Verify part numbers, quantities, pricing, availability, and shipping details prior to order release Investigate and resolve backorders, split shipments, special orders, and fulfillment delays Handle customer escalations including wrong parts, damaged shipments, lost packages, and delivery issues Manage order modifications including cancellations, refunds, exchanges, reshipments, and adjustments Communicate with warehouses, vendors, and internal dealership teams to ensure accurate and timely fulfillment Support Level 1 Customer Service Representatives by taking ownership of complex cases and high-touch orders Maintain accurate documentation of customer interactions, resolutions, and order activity Deliver professional, clear, and empathetic written communication in an email-heavy environment Generate revenue through proactive outreach, including responding to leads via phone and email Provide accurate and timely price quotes and product information to customers Qualifications
2+ years of experience in OEM automotive parts, dealership parts departments, or automotive e-commerce
Strong understanding of parts ordering, fulfillment, and shipping workflows
Experience managing online orders at scale
Comfortable handling customer escalations and problem resolution
Familiarity with systems such as ShipStation, RevolutionParts, CDK, or similar platforms strongly preferred
Strong attention to detail and ability to manage multiple orders simultaneously
Excellent written communication skills
Why Join VIP Automotive Group
Stable, growing e-commerce operation representing multiple OEM brands
Higher-responsibility role with real ownership and accountability
Clear distinction from entry-level CSR positions
Collaborative team environment with opportunities for advancement