Customer Service Representative (11:30-8pm EST)
The Loomis Company, Kingston, Pennsylvania, United States, 18704
Customer Service Representative (11:30-8pm EST)
Optional Work from Home
Headquarters - Wyomissing, PA 19610 Overview
Salary Range $17.44 - $18.36 Hourly Level Entry Position Type Full Time Travel Percentage None Category Customer Service Company Overview
The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value mostYour people. Your assets. Your future. With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology. Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 11:30am to 8:00pm (EST), Monday-Friday, this position will entail: Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence. Maintain customer service logs to 1 page or less (or 3 day turn around time). Process any incoming client correspondence. Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day. Meet or exceed customer service quality standards. Complete special projects as assigned. In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing Office. What You Can Bring To The Team: Although experience is preferred, we will train the right team member! Proven ability to communicate bilingually (English/Spanish) preferred via telephone and written correspondence with an enthusiastic and courteous demeanor. Stellar people & listening skills. Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment. Proficient typing skills with minimal error count. Knowledge of Microsoft Office products. Excellent verbal and written communication skills. Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims. Desired Education and Experience: High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful. What We Have To Offer You! Generous Paid Time Off & paid Holidays Work/Life Balance Medical, Dental, and Vision Healthcare spending or reimbursement accounts such as HSA or FSA Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP 401k with Company match Many Company sponsored employee events Career advancement possible This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee's responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds. The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
Optional Work from Home
Headquarters - Wyomissing, PA 19610 Overview
Salary Range $17.44 - $18.36 Hourly Level Entry Position Type Full Time Travel Percentage None Category Customer Service Company Overview
The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value mostYour people. Your assets. Your future. With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology. Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 11:30am to 8:00pm (EST), Monday-Friday, this position will entail: Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence. Maintain customer service logs to 1 page or less (or 3 day turn around time). Process any incoming client correspondence. Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day. Meet or exceed customer service quality standards. Complete special projects as assigned. In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing Office. What You Can Bring To The Team: Although experience is preferred, we will train the right team member! Proven ability to communicate bilingually (English/Spanish) preferred via telephone and written correspondence with an enthusiastic and courteous demeanor. Stellar people & listening skills. Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment. Proficient typing skills with minimal error count. Knowledge of Microsoft Office products. Excellent verbal and written communication skills. Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims. Desired Education and Experience: High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful. What We Have To Offer You! Generous Paid Time Off & paid Holidays Work/Life Balance Medical, Dental, and Vision Healthcare spending or reimbursement accounts such as HSA or FSA Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP 401k with Company match Many Company sponsored employee events Career advancement possible This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee's responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds. The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.