Customer Service Representative (11:30-8pm EST)
resonancecx, Wyomissing, Pennsylvania, United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Insurance Services
Why Consider This Job Opportunity
Generous Paid Time Off & paid Holidays
Work/Life Balance
Medical, Dental, and Vision benefits
401k with Company match
Opportunities for career advancement within the organization
Remote work flexibility or office location in Wyomissing, PA
What To Expect (Job Responsibilities)
Provide customer service to claimants, providers, and clients regarding their claims and/or policies via telephone or correspondence
Maintain customer service logs with a turnaround time of 3 days or less
Process incoming client correspondence efficiently
Meet or exceed daily production goals of 80 combined calls and correspondence, with a minimum of 60 calls per day
Complete special projects as assigned
What Is Required (Qualifications)
High School Diploma or General Education Degree (GED)
Minimum of two years of customer service experience, preferably in a call center environment
Proven ability to communicate bilingually (English/Spanish) preferred
Proficient typing skills with minimal error count
Excellent verbal and written communication skills
How To Stand Out (Preferred Qualifications)
Experience with medical codes and/or terminology
Stellar people and listening skills
Proven reliability and problem-solving skills in a fast-paced environment
Knowledge of Microsoft Office products
Ability to interpret and apply provisions of manuals and insurance claims
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Employer Industry: Insurance Services
Why Consider This Job Opportunity
Generous Paid Time Off & paid Holidays
Work/Life Balance
Medical, Dental, and Vision benefits
401k with Company match
Opportunities for career advancement within the organization
Remote work flexibility or office location in Wyomissing, PA
What To Expect (Job Responsibilities)
Provide customer service to claimants, providers, and clients regarding their claims and/or policies via telephone or correspondence
Maintain customer service logs with a turnaround time of 3 days or less
Process incoming client correspondence efficiently
Meet or exceed daily production goals of 80 combined calls and correspondence, with a minimum of 60 calls per day
Complete special projects as assigned
What Is Required (Qualifications)
High School Diploma or General Education Degree (GED)
Minimum of two years of customer service experience, preferably in a call center environment
Proven ability to communicate bilingually (English/Spanish) preferred
Proficient typing skills with minimal error count
Excellent verbal and written communication skills
How To Stand Out (Preferred Qualifications)
Experience with medical codes and/or terminology
Stellar people and listening skills
Proven reliability and problem-solving skills in a fast-paced environment
Knowledge of Microsoft Office products
Ability to interpret and apply provisions of manuals and insurance claims
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr