CSR I
Major areas of accountability: Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release. Provide basic technical product information to customers. Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems. Assist outside sales representatives with quotation process. Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer. Participate in processes and programs aimed at continuous improvement and safety. Perform other duties as assigned. Qualifications and/or experience: Education: High school diploma or GED Experience: Minimum of 2 years of customer service experience required, specifically within a distribution or manufacturing environment. Skills: Excellent communication skills, strong mechanical and sales aptitude, ability to handle multiple tasks and PC literate We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more! Please note that any pay range information provided is a good faith estimate for the position at the time of the posting. Final compensation may vary based on factors including, but not limited to, knowledge, skills and abilities as well as geographic location. Equal opportunity employer
Major areas of accountability: Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release. Provide basic technical product information to customers. Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems. Assist outside sales representatives with quotation process. Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer. Participate in processes and programs aimed at continuous improvement and safety. Perform other duties as assigned. Qualifications and/or experience: Education: High school diploma or GED Experience: Minimum of 2 years of customer service experience required, specifically within a distribution or manufacturing environment. Skills: Excellent communication skills, strong mechanical and sales aptitude, ability to handle multiple tasks and PC literate We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more! Please note that any pay range information provided is a good faith estimate for the position at the time of the posting. Final compensation may vary based on factors including, but not limited to, knowledge, skills and abilities as well as geographic location. Equal opportunity employer