The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.
Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
Acts as a liaison between the customer and CFMOTO Operations
Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
Regularly participates in cross-functional teams to solve recurring customer issues.
Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
Special projects as assigned
Qualifications Education & Experience Required
High School diploma or equivalent
2 – 4 years previous experience in similar role
Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
High level negotiation and dispute resolution skills
Ability to work in a fast paced and changing environment
Education & Experience Preferred
Powersports industry knowledge/experience strongly preferred
Additional information
All applicants must be eligible to work in the US
Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite
Working conditions are normal for an office environment
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Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
Acts as a liaison between the customer and CFMOTO Operations
Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
Regularly participates in cross-functional teams to solve recurring customer issues.
Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
Special projects as assigned
Qualifications Education & Experience Required
High School diploma or equivalent
2 – 4 years previous experience in similar role
Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
High level negotiation and dispute resolution skills
Ability to work in a fast paced and changing environment
Education & Experience Preferred
Powersports industry knowledge/experience strongly preferred
Additional information
All applicants must be eligible to work in the US
Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite
Working conditions are normal for an office environment
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