Customer Service Representative
HireTalent - Staffing & Recruiting Firm, Salt Lake City, Utah, United States, 84193
Overview
Job Title: Customer Service Representative Duration: 6-month assignment with the potential to be extended longer Location: Salt Lake City, UT Shift: Monday-Thursday 6:30AM – 4:00PM Utah time, Every other Friday 7:30AM – 4:00PM The schedule is a 9/80 rotational Fridays off. Responsibilities
Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. Process customer orders and requests for product repair into an ERP/order entry system. Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines. Support and initiate pricing dispute process. Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner. Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed. Qualifications
High School Diploma or equivalency (GED) required. Related experience and/or training in customer service, call center, or similar role preferred. Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team.
#J-18808-Ljbffr
Job Title: Customer Service Representative Duration: 6-month assignment with the potential to be extended longer Location: Salt Lake City, UT Shift: Monday-Thursday 6:30AM – 4:00PM Utah time, Every other Friday 7:30AM – 4:00PM The schedule is a 9/80 rotational Fridays off. Responsibilities
Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. Process customer orders and requests for product repair into an ERP/order entry system. Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines. Support and initiate pricing dispute process. Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner. Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed. Qualifications
High School Diploma or equivalency (GED) required. Related experience and/or training in customer service, call center, or similar role preferred. Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team.
#J-18808-Ljbffr