Description
Are you a
Customer Service Representative
looking to join one of the top companies in the
Aerospace and Defense
industry? Are you looking to further your career and grow? Do you haveexperience in
handling customer inquiries related to orders, billing, or product support
? If you answered yes to those three questions, then apply today! Acara Solutions seeks highly qualified candidates to work
ON-SITE
with our client in
Salt Lake City, UT.
Interested? Here's what you'd do: Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. Process customer orders and requests for product repair into an ERP/order entry system. Generate and transmit order confirmations and manage customer expectations about delivery timelines. Support and initiate the pricing dispute process. Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly. Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues as needed. Here's what you'll get: Pay:
$17.00 - $19.00/ hr. Hours: Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM Length:
Contract (6 months) Sound like a good fit? APPLY TODAY About Acara
Solutions Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide. Job Requirements
Required Skills / Qualifications:
High School Diploma or GED. Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.
Preferred Skills / Qualifications:
Experience and training in customer service and call center. Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team. Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent
role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent
simply helps move you forward faster. The best part?
They are
available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
Are you a
Customer Service Representative
looking to join one of the top companies in the
Aerospace and Defense
industry? Are you looking to further your career and grow? Do you haveexperience in
handling customer inquiries related to orders, billing, or product support
? If you answered yes to those three questions, then apply today! Acara Solutions seeks highly qualified candidates to work
ON-SITE
with our client in
Salt Lake City, UT.
Interested? Here's what you'd do: Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. Process customer orders and requests for product repair into an ERP/order entry system. Generate and transmit order confirmations and manage customer expectations about delivery timelines. Support and initiate the pricing dispute process. Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly. Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues as needed. Here's what you'll get: Pay:
$17.00 - $19.00/ hr. Hours: Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM Length:
Contract (6 months) Sound like a good fit? APPLY TODAY About Acara
Solutions Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide. Job Requirements
Required Skills / Qualifications:
High School Diploma or GED. Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.
Preferred Skills / Qualifications:
Experience and training in customer service and call center. Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team. Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent
role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent
simply helps move you forward faster. The best part?
They are
available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply