Position Summary
Position Summary of the role, responsibilities and expectations for the Tire and Battery Center employee at Walmart Sam's Club.
What You'll Do
Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation, communicate lead time changes and order cancellations to members, and make alternative suggestions for installation or tire fitments.
Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members to meet service needs.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area, modeling high quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training team members.
Provide products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, maintaining documents, handling payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures, and standards of ethics and integrity, applying the Open Door Policy and related action plans.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, communicating progress and information, recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Live company values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence through teamwork, integrity, customer focus, and continuous improvement.
Company Values
Respect the Individual: Embraces differences, creates a workplace where associates feel seen, supported and connected, builds strong relationships, and mentors others.
Act with Integrity: Maintains highest standards of integrity, models Walmart values, holds oneself and others accountable, and acts in a self‑less, humble, honest, fair, and transparent manner.
Serve our Customers and Members: Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on the purpose for all stakeholders.
Strive for Excellence: Displays curiosity, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, and supports others through change.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase, and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It meets or exceeds the requirements of paid sick leave laws, where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Compensation The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Minimum Qualifications
Valid state‑issued driver's license
18 years of age or older
Preferred Qualifications
Auto service industry experience
Retail experience
Location Primary Location: 23300 Broadway Ave, Oakwood Village, OH 44146‑6016, United States of America
Legal Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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What You'll Do
Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation, communicate lead time changes and order cancellations to members, and make alternative suggestions for installation or tire fitments.
Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members to meet service needs.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area, modeling high quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training team members.
Provide products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, maintaining documents, handling payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures, and standards of ethics and integrity, applying the Open Door Policy and related action plans.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, communicating progress and information, recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Live company values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence through teamwork, integrity, customer focus, and continuous improvement.
Company Values
Respect the Individual: Embraces differences, creates a workplace where associates feel seen, supported and connected, builds strong relationships, and mentors others.
Act with Integrity: Maintains highest standards of integrity, models Walmart values, holds oneself and others accountable, and acts in a self‑less, humble, honest, fair, and transparent manner.
Serve our Customers and Members: Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on the purpose for all stakeholders.
Strive for Excellence: Displays curiosity, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, and supports others through change.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase, and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It meets or exceeds the requirements of paid sick leave laws, where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Compensation The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Minimum Qualifications
Valid state‑issued driver's license
18 years of age or older
Preferred Qualifications
Auto service industry experience
Retail experience
Location Primary Location: 23300 Broadway Ave, Oakwood Village, OH 44146‑6016, United States of America
Legal Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr