Sales Coordinator
Northwood Hospitality LLC, West Hollywood, California, United States, 90069
Job Description
The Sales Coordinator supports the day-to-day activities of the Sales Department and provides immediate assistance to the Director of Sales & Marketing and Sales Managers.
Responsibilities
Manage the Transient Master Account spreadsheet
Assist in transient room reservations for Consortia and Corporate Negotiated
Communicating with clients through phone, email and in-person – as directed by the sales managers.
Organize, print and deliver all VIP welcome notes & set up welcome amenities daily
Perform rate shops to comp set hotels for accounts as designated
Communicate available showrooms daily to entire sales team
Proactively manage showroom & event space and gift bag preparation for site inspections
Proactively manage shipping of all collateral and gifts for sales trips
Proactively ask daily about any client entertainment reservation needs
Submit F&B orders and appropriate payment for all outside sales calls with food delivery
Process expense and invoices in checkbook
Process Delphi Reports such as P&T's, Group Pace, and the GRC every Tuesday, distributing them to appropriate parties Tuesday
Ensure all reservations changes, room and rate inquiries are forwarded to reservations depending on the nature of the client’s need
Handle all gift certificate tracking, printing and mailing
Complete the group & transient month end production reports
Confirm rate loading upon completion (check seasonal rates & black-out dates in opera)
Qualify new account requests with questionnaire template provided by Directors. (Directors to handle all rate quotes)
Answer phones and take correct messages in a businesslike manner, forward phone message to appropriate Sales Director immediately.
Liaise with other hotel departments in a professional manner; work closely with operations teams including but not limited to Front Office, Housekeeping, Finance, F&B, and Front Desk to ensure client’s needs are met
Assist in building prospect group blocks in Delphi
Other administrative tasks as requested
Order and manage office supplies, with DOSM approval
Manage and organize amenity inventory
Thorough working knowledge of Opera Cloud preferred: to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests.
Working knowledge of Delphi preferred: to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested.
Qualifications
College Degree or equivalent experience
Previous hotel experience preferred
Excellent verbal and written communication skills required for professional business correspondence and guest interaction
Ability to effectively communicate with guests and staff in a friendly and positive manner
Proficient in Microsoft Word, Excel and PowerPoint
Attention to detail is a must
Well-organized in email and able to prioritize and juggle multiple projects simultaneously
Source: Northwood Hospitality
#J-18808-Ljbffr
Responsibilities
Manage the Transient Master Account spreadsheet
Assist in transient room reservations for Consortia and Corporate Negotiated
Communicating with clients through phone, email and in-person – as directed by the sales managers.
Organize, print and deliver all VIP welcome notes & set up welcome amenities daily
Perform rate shops to comp set hotels for accounts as designated
Communicate available showrooms daily to entire sales team
Proactively manage showroom & event space and gift bag preparation for site inspections
Proactively manage shipping of all collateral and gifts for sales trips
Proactively ask daily about any client entertainment reservation needs
Submit F&B orders and appropriate payment for all outside sales calls with food delivery
Process expense and invoices in checkbook
Process Delphi Reports such as P&T's, Group Pace, and the GRC every Tuesday, distributing them to appropriate parties Tuesday
Ensure all reservations changes, room and rate inquiries are forwarded to reservations depending on the nature of the client’s need
Handle all gift certificate tracking, printing and mailing
Complete the group & transient month end production reports
Confirm rate loading upon completion (check seasonal rates & black-out dates in opera)
Qualify new account requests with questionnaire template provided by Directors. (Directors to handle all rate quotes)
Answer phones and take correct messages in a businesslike manner, forward phone message to appropriate Sales Director immediately.
Liaise with other hotel departments in a professional manner; work closely with operations teams including but not limited to Front Office, Housekeeping, Finance, F&B, and Front Desk to ensure client’s needs are met
Assist in building prospect group blocks in Delphi
Other administrative tasks as requested
Order and manage office supplies, with DOSM approval
Manage and organize amenity inventory
Thorough working knowledge of Opera Cloud preferred: to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests.
Working knowledge of Delphi preferred: to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested.
Qualifications
College Degree or equivalent experience
Previous hotel experience preferred
Excellent verbal and written communication skills required for professional business correspondence and guest interaction
Ability to effectively communicate with guests and staff in a friendly and positive manner
Proficient in Microsoft Word, Excel and PowerPoint
Attention to detail is a must
Well-organized in email and able to prioritize and juggle multiple projects simultaneously
Source: Northwood Hospitality
#J-18808-Ljbffr