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Customer Service Representative

FastSigns, Laurel, Maryland, United States, 20724

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Benefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development FASTSIGNS #132001 is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will:

Be the

first point of contact

for current and prospective customers at the FASTSIGNS Center, creating a professional, energetic experience that builds trust and drives sales conversions Engage, qualify, and follow up with inbound and outbound leads, with an expected

conversion rate of approximately 30-50% , turning inquiries into paying and repeat customers Prepare accurate estimates, present solutions confidently, implement work orders, and

follow established processes

to ensure timely production and delivery of finished orders Work closely with

vendors, production partners, and internal teams

to coordinate materials, timelines, pricing, and quality standards Communicate with customers through multiple channels including

email, telephone, in-person interactions, and on-site visits

at their place of business Participate in

daily team meetings , support execution of business and marketing plans, and contribute directly to the overall success and revenue growth of the FASTSIGNS Center Build and maintain

long-term client relationships

by delivering excellent service, proactive communication, and consistent follow-through Act as a

people-person who is driven, goal-oriented, and customer-focused , with a strong desire to meet targets, solve problems, and grow accounts over time Ideal Qualifications for FASTSIGNS Customer Service Representative:

2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Compensation: $18.00 - $22.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.