Remote Call Center Representative
Join our dynamic team as a Remote Call Center Representative! In this role, you will handle inbound calls, converting inquiries into leads and ultimately facilitating towing jobs for our clients.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls efficiently.
Identify client needs and provide effective solutions.
Convert inbound calls into leads and transition them into towing jobs.
Working Conditions:
Remote work environment.
Shift-based schedule in a Call Center operating 24/7.
Must be available for shifts in the Pacific Time Zone.
Requirements:
Computer Specifications:
Minimum Intel Specs:
Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs:
Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs:
Processor: Core i7/i5/M1/M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Main Internet Speed Requirements:
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download: more than 40mbps
Power Backup:
A reliable power backup capable of sustaining a minimum of 8 hours (full shift). Options include generators, solar panels, or portable power inverters (UPS is not sufficient).
Internet Backup:
Secondary internet connection meeting the same speed requirements as above.
Note:
Having both power and internet backup is a requirement for this position.
Having both power and internet backup is a requirement for this position.