Client Relations Coordinator
JWB Real Estate Capital, Jacksonville, Florida, United States, 32290
Reports to:
Portfolio Management Manager, Allie King & Portfolio Management Supervisors, Hannah Feran + Valerie Dawson
Location:
Jacksonville, Florida (in-office opportunity)
Who We Are JWB Real Estate Capital is not your average real estate company. JWB is staying one step ahead by revolutionizing the industry and providing a one-stop shop for all things real estate. Since 2006, JWB has continued to make a difference in the lives of every individual we encounter. With these fundamentals at the forefront of every business decision, JWB focuses on providing the best experiences for our clients, staff, vendors, and residents.
Office Perks
Florida Blue Healthcare Options
Humana Dental Options
PTO (10 PTO, 8 sick/unplanned + 9 holidays in year 1)
Matching program to your charity of choice
Gym membership reimbursement
401K matching (4.5%) program through John Hancock
Lunch provided daily
Volunteer & team-building events throughout the year
Personal & professional development opportunities
Parental leave
Childcare reimbursement
Relaxed business casual work environment
Compensation Package $25/Hr plus $4,000 in potential short-term incentives = $52–56K total compensation
The Opportunity The primary focus of this role is to provide exemplary and mind-blowing customer service to our new and existing client base. The person in this role continues to build our customer service reputation by handling all communications related to the ongoing property management of the home, soliciting referrals, and helping our clients with portfolio expansion. Expectations will include above‑and‑beyond experiences such as proactive service lines of communication and building a forum for client feedback.
What You Are Great At (Responsibilities)
Manage a dedicated portfolio of approximately 200 investor clients and 500 rental homes, delivering proactive, above‑and‑beyond communication and service
Conduct routine monthly proactive portfolio update calls with every assigned client to discuss property performance, rent status, maintenance activity, and upcoming timelines
Confidently make outbound calls—even when not all information is available—by gathering details, asking strong questions, setting expectations, and driving toward resolution
Respond quickly and professionally to high‑volume inbound communication, maintaining exceptional organization and prioritization
Communicate updates with clarity and accuracy regarding:
Rent, non-payment of rent
Maintenance approvals
Lease ends/ Renewals
Property Turn Approvals
Rental updates
Property site visits upon client request
Build strong, trusted relationships with investors by providing market context, portfolio insights, and clear guidance
De‑escalate frustrated clients with empathy, emotional control, and professionalism
Drive portfolio growth by cultivating a referral- and repeat‑business-focused environment
Contribute to achieving key team goals: client NPS, retention, referrals, and repeat business
Manage accurate and timely account audits and support monthly accounting-related functions
Collaborate extensively with Property Management, Construction, Sales, and Service Teammates to coordinate timely and accurate property updates
Seek ongoing growth, development, and process improvement opportunities to enhance client experience and team efficiency
All other duties as assigned by Portfolio Management Manager
What You Have Already Achieved (Requirements)
High School Diploma required; College Degree preferred (minimum 2 years)
Strong performance on Predictive Index assessment (administered after application submission)
2+ years of experience in account management, client success, sales support, high-volume customer service, or a similar client-facing role
Exceptional written and verbal communication skills; confident, professional phone presence required
Demonstrated ability to thrive in a fast-paced, high-volume environment while managing heavy inbox traffic and competing priorities
Strong emotional control and resilience; ability to de-escalate clients and navigate challenging conversations without taking feedback personally
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously
Tech-savvy with the ability to quickly learn new systems, tools, and processes
Comfortable making outbound calls, driving conversations, and working through ambiguity
Strong analytical ability and comfort evaluating property performance, timelines, and portfolio considerations
Results-oriented team player with a high level of self-motivation, initiative, and accountability
Strong integrity, professionalism, and ability to exercise sound judgment
Flexibility to adapt to process changes for the betterment of client experience, team productivity, and operational success
Demonstrated effective and efficient decision-making skills
Time Commitment:
8:30 a.m.–5:00 p.m. EST Monday–Friday
#J-18808-Ljbffr
Portfolio Management Manager, Allie King & Portfolio Management Supervisors, Hannah Feran + Valerie Dawson
Location:
Jacksonville, Florida (in-office opportunity)
Who We Are JWB Real Estate Capital is not your average real estate company. JWB is staying one step ahead by revolutionizing the industry and providing a one-stop shop for all things real estate. Since 2006, JWB has continued to make a difference in the lives of every individual we encounter. With these fundamentals at the forefront of every business decision, JWB focuses on providing the best experiences for our clients, staff, vendors, and residents.
Office Perks
Florida Blue Healthcare Options
Humana Dental Options
PTO (10 PTO, 8 sick/unplanned + 9 holidays in year 1)
Matching program to your charity of choice
Gym membership reimbursement
401K matching (4.5%) program through John Hancock
Lunch provided daily
Volunteer & team-building events throughout the year
Personal & professional development opportunities
Parental leave
Childcare reimbursement
Relaxed business casual work environment
Compensation Package $25/Hr plus $4,000 in potential short-term incentives = $52–56K total compensation
The Opportunity The primary focus of this role is to provide exemplary and mind-blowing customer service to our new and existing client base. The person in this role continues to build our customer service reputation by handling all communications related to the ongoing property management of the home, soliciting referrals, and helping our clients with portfolio expansion. Expectations will include above‑and‑beyond experiences such as proactive service lines of communication and building a forum for client feedback.
What You Are Great At (Responsibilities)
Manage a dedicated portfolio of approximately 200 investor clients and 500 rental homes, delivering proactive, above‑and‑beyond communication and service
Conduct routine monthly proactive portfolio update calls with every assigned client to discuss property performance, rent status, maintenance activity, and upcoming timelines
Confidently make outbound calls—even when not all information is available—by gathering details, asking strong questions, setting expectations, and driving toward resolution
Respond quickly and professionally to high‑volume inbound communication, maintaining exceptional organization and prioritization
Communicate updates with clarity and accuracy regarding:
Rent, non-payment of rent
Maintenance approvals
Lease ends/ Renewals
Property Turn Approvals
Rental updates
Property site visits upon client request
Build strong, trusted relationships with investors by providing market context, portfolio insights, and clear guidance
De‑escalate frustrated clients with empathy, emotional control, and professionalism
Drive portfolio growth by cultivating a referral- and repeat‑business-focused environment
Contribute to achieving key team goals: client NPS, retention, referrals, and repeat business
Manage accurate and timely account audits and support monthly accounting-related functions
Collaborate extensively with Property Management, Construction, Sales, and Service Teammates to coordinate timely and accurate property updates
Seek ongoing growth, development, and process improvement opportunities to enhance client experience and team efficiency
All other duties as assigned by Portfolio Management Manager
What You Have Already Achieved (Requirements)
High School Diploma required; College Degree preferred (minimum 2 years)
Strong performance on Predictive Index assessment (administered after application submission)
2+ years of experience in account management, client success, sales support, high-volume customer service, or a similar client-facing role
Exceptional written and verbal communication skills; confident, professional phone presence required
Demonstrated ability to thrive in a fast-paced, high-volume environment while managing heavy inbox traffic and competing priorities
Strong emotional control and resilience; ability to de-escalate clients and navigate challenging conversations without taking feedback personally
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously
Tech-savvy with the ability to quickly learn new systems, tools, and processes
Comfortable making outbound calls, driving conversations, and working through ambiguity
Strong analytical ability and comfort evaluating property performance, timelines, and portfolio considerations
Results-oriented team player with a high level of self-motivation, initiative, and accountability
Strong integrity, professionalism, and ability to exercise sound judgment
Flexibility to adapt to process changes for the betterment of client experience, team productivity, and operational success
Demonstrated effective and efficient decision-making skills
Time Commitment:
8:30 a.m.–5:00 p.m. EST Monday–Friday
#J-18808-Ljbffr