Description
About Stukent
Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more.
The Role The Customer Support Representative is the primary advocate for the Stukent user experience. This role focuses on providing high-energy, empathetic, and technical assistance across various communication channels (email, chat, and phone). You will be responsible for ensuring that instructors can teach seamlessly and students can navigate their simulations without friction. Whether it’s troubleshooting an LMS integration or guiding a first-time user through a digital courseware setup, your goal is to turn potential frustration into a positive interaction.
Location: On‑Site in Idaho Falls, ID
Hours: Full‑Time, 8:00 am - 5:00 pm MT. Evening and weekend hours may be expected.
Essential Duties and Responsibilities
Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions
Answer phone calls and respond professionally to emails/tickets from concerned customers
Demonstrate excellent communication skills, both written and verbal, with every customer
Calmly and patiently work with upset customers and elevate issues to superiors when necessary
Manage and improve customer experience through professional presentation, and implement innovative ideas
Actively learn and become acquainted with Stukent's various courseware when not actively helping customers
Requirements Knowledge, Skills, and Abilities Required
Minimum 2-3 years of experience in a technical customer support or help desk role
Patience and tolerance with frustrated customers
First‑rate communication skills, both written and verbal
Remain calm and keen in stressful situations
Typing skills are proficient and high‑speed
Proficiency in Microsoft Office and Google Drive
Excellent communication skills, able to handle multiple channels of customer requests simultaneously
Previous support/service experience with phones, email, and chat preferred
Compensation, Benefits, & Perks Stukent is committed to providing competitive compensation and a comprehensive benefits package that supports the well‑being of our team members.
Benefits Package:
Health, Dental, and Vision Insurance
401(k) plan with company match
Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
A strong commitment to professional development and career growth opportunities
Emphasis on work‑life balance and flexibility
A positive, collaborative, and mission‑driven team culture
Equal Employment Opportunity (EEO) Statement At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
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The Role The Customer Support Representative is the primary advocate for the Stukent user experience. This role focuses on providing high-energy, empathetic, and technical assistance across various communication channels (email, chat, and phone). You will be responsible for ensuring that instructors can teach seamlessly and students can navigate their simulations without friction. Whether it’s troubleshooting an LMS integration or guiding a first-time user through a digital courseware setup, your goal is to turn potential frustration into a positive interaction.
Location: On‑Site in Idaho Falls, ID
Hours: Full‑Time, 8:00 am - 5:00 pm MT. Evening and weekend hours may be expected.
Essential Duties and Responsibilities
Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions
Answer phone calls and respond professionally to emails/tickets from concerned customers
Demonstrate excellent communication skills, both written and verbal, with every customer
Calmly and patiently work with upset customers and elevate issues to superiors when necessary
Manage and improve customer experience through professional presentation, and implement innovative ideas
Actively learn and become acquainted with Stukent's various courseware when not actively helping customers
Requirements Knowledge, Skills, and Abilities Required
Minimum 2-3 years of experience in a technical customer support or help desk role
Patience and tolerance with frustrated customers
First‑rate communication skills, both written and verbal
Remain calm and keen in stressful situations
Typing skills are proficient and high‑speed
Proficiency in Microsoft Office and Google Drive
Excellent communication skills, able to handle multiple channels of customer requests simultaneously
Previous support/service experience with phones, email, and chat preferred
Compensation, Benefits, & Perks Stukent is committed to providing competitive compensation and a comprehensive benefits package that supports the well‑being of our team members.
Benefits Package:
Health, Dental, and Vision Insurance
401(k) plan with company match
Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
A strong commitment to professional development and career growth opportunities
Emphasis on work‑life balance and flexibility
A positive, collaborative, and mission‑driven team culture
Equal Employment Opportunity (EEO) Statement At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
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