Global HQ GM: Workplace Experience Director- Hotel/ Hospitality onsite in Indian
CBRE, Indianapolis
About the role
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client‑centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
The Global HQ General Manager (GM) plays a pivotal role in overseeing all facilities management and hospitality services, ensuring they adhere to the highest operational & hospitality standards necessary to support a corporate Global Headquarters. The GM is responsible for managing a diverse team of employees, managing vendor contracts and daily operational activities, focusing on enhancing the customer experience through individual well‑being, boosting personal productivity, and optimizing organizational effectiveness. This holistic approach is essential for delivering exceptional service that meets the unique needs of a global corporate venue.
The Experience and Facilities team, under your leadership, is tasked with managing services at a dynamic Global HQ. The GM’s primary objective is to ensure that all operational activities, services and policies are aligned with client requirements and organizational goals, thereby fostering a seamless, efficient and dynamic workplace.
As the Subject Matter Expert (SME) and site leader, your extensive hospitality industry knowledge and expertise are critical in shaping and executing strategic operational programs that elevate service delivery. In this role, you will engage in thorough analysis and evaluation of current practices and subsequently create and implement robust operational plans tailored to a specific client. Your efforts will drive the delivery of industry‑leading, best‑in‑class services that not only meet but exceed the expectations of our customers and clients, ensuring the Global Headquarters functions at optimal performance levels.
This role requires you to be onsite Monday‑Friday in Indianapolis, IN. For those not living in the Indianapolis, IN area, we will require relocation.
What you’ll do
- Drive consistent, quality service through supervision of CBRE employees and managed contracts supporting Experience Services and day‑to‑day Facility Operations, including oversight and management of Food & Beverage, Front Desk, Security, Housekeeping, and Maintenance Services contracts.
- Lead the team that oversees the operating budget, making recommendations and ensuring savings goals are met and budgets are adhered to.
- Perform facility inspections and quality assurance of all services following local, state, and federal regulations.
- Suggest operational efficiencies, repairs, and upgrade opportunities.
- Manage daily operations of workplace facilities, ensuring safety, maintenance, and functionality; coordinate repairs, maintenance, and upgrades of building systems and equipment, and oversee operations of Food & Beverage, Security, Janitorial, and Front Desk.
- Lead and prepare operating budget, variance reports, and opportunities to be incorporated into the capital plan.
- Manage vendor relationships and oversee contracts for maintenance and service providers.
- Handle services including, but not limited to: Security, Reception, Room Management, Meeting and Event Management, Community Programs, Meeting Supply Equipment, Food and Beverages Services, Company Store, Mail Services, Record Archiving, Office Supply Management, Furniture and Cable Management and Space Reset.
- Maintain positive client relationships and conduct routine meetings with the client, and additional meetings when needed on unresolved facility issues.
- Manage environmental health and safety procedures for facilities in concert with the client’s HSE team.
- Own vendor relationships and invoicing procedures; review price quotes for procuring parts, services, and labor for projects.
- Conduct process and procedure training on maintenance, repairs, and safety best practices.
- Promote sustainability practices within the workplace facilities and implement programs aimed at reducing the environmental impact of the workplace.
- Other duties as assigned.