Infrastructure Technical Writer
Location: Alpharetta, GA or Marietta, GA
Duration: 6-12 Months contract to hire
Position Summary
The Infrastructure Technical Writer ensures the accurate, concise, and successful delivery of infrastructure technical documentation. This role is responsible for producing internal support documentation for enterprise-class infrastructure and cloud platforms.
Primary Responsibilities
Research and analyze requirements for new infrastructure environment builds. Conduct independent study of proposed data center and cloud solutions, including all related systems and hardware components. Create and maintain complex
Visio flow diagrams
that illustrate transaction traffic patterns, network connectivity, and configurable system components. Partner with project managers to plan documentation strategy and scheduling. Collaborate with distributed engineering teams-including Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring-to gather technical build information for documentation deliverables. Author and publish documentation for two primary audiences: Operations Support teams:
Online HTML knowledge articles authored in the Service Point Knowledge Management System. Platform Engineering:
Infrastructure reference guides authored in Microsoft Word. Host virtual documentation turnover sessions for Operations Support teams using Microsoft Teams. Participate as an active member of a centralized documentation team, contributing to peer reviews, mentoring, and the exchange of best practices. Documentation Formats
Online knowledgebase Printed reference guides Qualifications
Four-year degree, preferably in
Computer Science
or
English . Minimum
10 years
of experience producing technical documentation, ideally within systems/hardware and data center infrastructure areas. Working knowledge of infrastructure server farms, network communication protocols, firewall security, monitoring systems, and WAN/LAN configurations. Strong proficiency in
Visio
diagramming. Excellent written and verbal communication skills; must be able to build rapport with engineers and translate complex concepts into clear documentation. Strong organizational and time-management abilities; able to manage multiple projects under tight deadlines while adapting to schedule changes. Self-starter with a track record of independent research and self-study for documentation needs. Experience hosting and managing
Microsoft Teams
meetings (large presentations and smaller collaborative sessions). Knowledge of documentation standards and processes, with willingness to support continuous improvement of documentation frameworks. Experience with
ServiceNow Knowledge Base
module is a plus. Tools & Applications (In Priority Order) Microsoft Visio Microsoft Word HTML or XML online authoring tools Adobe Acrobat SharePoint Microsoft Excel Microsoft PowerPoint
Key Skills & Behaviors
Communicate Effectively
Clearly communicates technical information and instructions. Explains complex concepts in a way that is easy for others to understand. Knowledge of Tools and Technologies
Uses required documentation tools and technologies efficiently. Follows established processes and standards for technical communications. Quality of Work
Produces accurate, high-quality documentation using SME input to meet customer needs. Conducts documentation review sessions with SMEs and incorporates feedback. Collaboration & Teamwork
Adheres to documentation standards. Shares current and past work with team members as needed. Organization of Information
Organizes documentation and related files in a useful, standards-compliant manner. Works with project stakeholders to determine required documentation. Planning
Provides timelines and milestones to project stakeholders. Collaborates with others to establish realistic goals and objectives. Innovation
Learns new tools and technologies as needed. Integrates new capabilities into existing documentation processes. Standards Adherence
Follows documentation standards throughout project delivery. Applies methods and practices that ensure timely, high-quality documentation.
Location: Alpharetta, GA or Marietta, GA
Duration: 6-12 Months contract to hire
Position Summary
The Infrastructure Technical Writer ensures the accurate, concise, and successful delivery of infrastructure technical documentation. This role is responsible for producing internal support documentation for enterprise-class infrastructure and cloud platforms.
Primary Responsibilities
Research and analyze requirements for new infrastructure environment builds. Conduct independent study of proposed data center and cloud solutions, including all related systems and hardware components. Create and maintain complex
Visio flow diagrams
that illustrate transaction traffic patterns, network connectivity, and configurable system components. Partner with project managers to plan documentation strategy and scheduling. Collaborate with distributed engineering teams-including Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring-to gather technical build information for documentation deliverables. Author and publish documentation for two primary audiences: Operations Support teams:
Online HTML knowledge articles authored in the Service Point Knowledge Management System. Platform Engineering:
Infrastructure reference guides authored in Microsoft Word. Host virtual documentation turnover sessions for Operations Support teams using Microsoft Teams. Participate as an active member of a centralized documentation team, contributing to peer reviews, mentoring, and the exchange of best practices. Documentation Formats
Online knowledgebase Printed reference guides Qualifications
Four-year degree, preferably in
Computer Science
or
English . Minimum
10 years
of experience producing technical documentation, ideally within systems/hardware and data center infrastructure areas. Working knowledge of infrastructure server farms, network communication protocols, firewall security, monitoring systems, and WAN/LAN configurations. Strong proficiency in
Visio
diagramming. Excellent written and verbal communication skills; must be able to build rapport with engineers and translate complex concepts into clear documentation. Strong organizational and time-management abilities; able to manage multiple projects under tight deadlines while adapting to schedule changes. Self-starter with a track record of independent research and self-study for documentation needs. Experience hosting and managing
Microsoft Teams
meetings (large presentations and smaller collaborative sessions). Knowledge of documentation standards and processes, with willingness to support continuous improvement of documentation frameworks. Experience with
ServiceNow Knowledge Base
module is a plus. Tools & Applications (In Priority Order) Microsoft Visio Microsoft Word HTML or XML online authoring tools Adobe Acrobat SharePoint Microsoft Excel Microsoft PowerPoint
Key Skills & Behaviors
Communicate Effectively
Clearly communicates technical information and instructions. Explains complex concepts in a way that is easy for others to understand. Knowledge of Tools and Technologies
Uses required documentation tools and technologies efficiently. Follows established processes and standards for technical communications. Quality of Work
Produces accurate, high-quality documentation using SME input to meet customer needs. Conducts documentation review sessions with SMEs and incorporates feedback. Collaboration & Teamwork
Adheres to documentation standards. Shares current and past work with team members as needed. Organization of Information
Organizes documentation and related files in a useful, standards-compliant manner. Works with project stakeholders to determine required documentation. Planning
Provides timelines and milestones to project stakeholders. Collaborates with others to establish realistic goals and objectives. Innovation
Learns new tools and technologies as needed. Integrates new capabilities into existing documentation processes. Standards Adherence
Follows documentation standards throughout project delivery. Applies methods and practices that ensure timely, high-quality documentation.