Customer Service Representative - Remote
Remote Staffing, State College, Pennsylvania, United States, 16801
Customer Service - Remote Representative
State College, PA, USA | Hourly | 18.92 per hour Grow with usenjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time | Medical, Dental, Vision, Competitive Salary, Paid Time Off Customer Service Representatives assist customers through phone, email, chat, and case management systems while navigating multiple applications simultaneously. This position is best suited for individuals who thrive in structured environments, meet performance expectations consistently, and are comfortable with accountability in a call center setting. Advancement opportunities are available for employees who demonstrate strong attendance, quality scores, and reliability. Core Responsibilities: Handle inbound customer inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status Research and resolve suspended accounts and identify correct account types Accurately document all interactions and service requests Collaborate with internal teams to ensure complete issue resolution Maintain high standards for professionalism, quality, and adherence Mandatory Training & Attendance: Training Start Date: April 8, 2026 Duration: Approximately 3 weeks Schedule: Monday-Friday, 8:30 AM-5:00 PM EST Attendance: 100% required during training and nesting No time off, late arrivals, or early departures permitted Two assessments must be passed during and at the end of training to continue employment Webcam use is required during training and may be required afterward for coaching or meetings Applicants unable to meet these requirements should not apply. Work Schedule & Availability (following training): Open availability is required within the following windows: Monday-Friday: 7:00 AM-7:30 PM EST Saturday-Sunday: 8:00 AM-2:30 PM EST Additional scheduling details: 8-hour shifts, 5 days per week Rotating schedules based on business needs Every other Saturday is required and counts as a scheduled workday Overtime paid for hours worked over 40 in a workweek Extended hours may be required during peak call periods Compensation & Benefits: Paid training Benefits eligibility begins after successful completion of a 90-day probationary period Equipment & Remote Work Requirements: DVS provides all required equipment, including: Computer, monitor, headset, webcam, and peripherals Candidates must provide: Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted) A private, dedicated workspace free from interruptions Technical capability will be assessed through both a written evaluation and a live Microsoft Teams session. Minimum Qualifications: High school diploma required (Associate degree or higher preferred) Minimum of 6 months customer service experience Call center experience strongly preferred Fluent in English (spoken and written) Comfortable navigating multiple systems simultaneously Able to troubleshoot basic technical issues Able to meet strict attendance, schedule, and performance expectations Background check and drug screening required (no cost to the candidate) Application Timeline: Interviewing now Hiring Closes: March 6, 2026 Training Begins: April 8, 2026 Ready to Apply? This is a full-time, long-term opportunity for candidates who value consistency, accountability, and performance-based growth. If you meet the requirements and are prepared to complete all steps of the hiring process, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.
State College, PA, USA | Hourly | 18.92 per hour Grow with usenjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time | Medical, Dental, Vision, Competitive Salary, Paid Time Off Customer Service Representatives assist customers through phone, email, chat, and case management systems while navigating multiple applications simultaneously. This position is best suited for individuals who thrive in structured environments, meet performance expectations consistently, and are comfortable with accountability in a call center setting. Advancement opportunities are available for employees who demonstrate strong attendance, quality scores, and reliability. Core Responsibilities: Handle inbound customer inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status Research and resolve suspended accounts and identify correct account types Accurately document all interactions and service requests Collaborate with internal teams to ensure complete issue resolution Maintain high standards for professionalism, quality, and adherence Mandatory Training & Attendance: Training Start Date: April 8, 2026 Duration: Approximately 3 weeks Schedule: Monday-Friday, 8:30 AM-5:00 PM EST Attendance: 100% required during training and nesting No time off, late arrivals, or early departures permitted Two assessments must be passed during and at the end of training to continue employment Webcam use is required during training and may be required afterward for coaching or meetings Applicants unable to meet these requirements should not apply. Work Schedule & Availability (following training): Open availability is required within the following windows: Monday-Friday: 7:00 AM-7:30 PM EST Saturday-Sunday: 8:00 AM-2:30 PM EST Additional scheduling details: 8-hour shifts, 5 days per week Rotating schedules based on business needs Every other Saturday is required and counts as a scheduled workday Overtime paid for hours worked over 40 in a workweek Extended hours may be required during peak call periods Compensation & Benefits: Paid training Benefits eligibility begins after successful completion of a 90-day probationary period Equipment & Remote Work Requirements: DVS provides all required equipment, including: Computer, monitor, headset, webcam, and peripherals Candidates must provide: Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted) A private, dedicated workspace free from interruptions Technical capability will be assessed through both a written evaluation and a live Microsoft Teams session. Minimum Qualifications: High school diploma required (Associate degree or higher preferred) Minimum of 6 months customer service experience Call center experience strongly preferred Fluent in English (spoken and written) Comfortable navigating multiple systems simultaneously Able to troubleshoot basic technical issues Able to meet strict attendance, schedule, and performance expectations Background check and drug screening required (no cost to the candidate) Application Timeline: Interviewing now Hiring Closes: March 6, 2026 Training Begins: April 8, 2026 Ready to Apply? This is a full-time, long-term opportunity for candidates who value consistency, accountability, and performance-based growth. If you meet the requirements and are prepared to complete all steps of the hiring process, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.