Customer Account Specialist
As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner. Major Responsibilities/Accountabilities: Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates. Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer's needs. Facilitate Customer Feedback Reports Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers. Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs. Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions. Support order management through customer's portals. Resolve payment discrepancies, detentions and support invoice collections. Team project work for process improvement Call customers to engage on forecast requirements. Requirements and Qualifications: 3+ years of order management experience in a manufacturing environment High School diploma or equivalent Time management skills with the ability to make timely efficient decisions while staying organized. Proven oral and written communication proficiencies. Strong analytical and problem-solving abilities Positive attitude with a strong attention to detail Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service. Strong interpersonal skills with the ability to work well both independently as well as collaborate with others. Experience with SAP What will set me apart? Salesforce Bilingual in both English and Spanish Microsoft Word and Excel skills Compensation at ICL:
If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below). Salary Range:
$50,000 - $55,000 Annual Bonus Target:
3%
As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner. Major Responsibilities/Accountabilities: Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates. Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer's needs. Facilitate Customer Feedback Reports Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers. Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs. Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions. Support order management through customer's portals. Resolve payment discrepancies, detentions and support invoice collections. Team project work for process improvement Call customers to engage on forecast requirements. Requirements and Qualifications: 3+ years of order management experience in a manufacturing environment High School diploma or equivalent Time management skills with the ability to make timely efficient decisions while staying organized. Proven oral and written communication proficiencies. Strong analytical and problem-solving abilities Positive attitude with a strong attention to detail Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service. Strong interpersonal skills with the ability to work well both independently as well as collaborate with others. Experience with SAP What will set me apart? Salesforce Bilingual in both English and Spanish Microsoft Word and Excel skills Compensation at ICL:
If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below). Salary Range:
$50,000 - $55,000 Annual Bonus Target:
3%