Cash Applications Specialist
Provide financial, administrative, and operational support within a shared services environment by ensuring customer payments are accurately applied, receivables are properly maintained, and discrepancies are resolved in accordance with established policies and procedures. This role requires strong analytical capability, independent judgment, and consistent collaboration across internal and external stakeholders to support timely and accurate cash flow. Monitor and analyze accounts receivable aging reports to identify, prioritize, and resolve outstanding balances Apply customer payments accurately and timely, including checks, ACH, wire transfers, credit cards, and lockbox files Review daily bank activity and remittance data; research and resolve unapplied, short-paid, or overpaid cash items Perform cash application matching using remittance advice, customer portals, and ERP tools Post receipts to appropriate general ledger accounts and ensure proper revenue and AR classification Investigate and resolve payment discrepancies, deductions, chargebacks, and billing variances through customer and internal follow-up Process authorized adjustments and correcting entries in accordance with internal controls Serve as a primary point of contact for assigned accounts, building effective working relationships with customers, partners, and internal teams Establish and maintain customer contact records, workflows, and procedural documentation, including role-specific reference materials Communicate professionally with customers regarding statements, overdue invoices, payment status, and dispute resolution Collaborate with credit, collections, sales, and customer service teams to support payment resolution and account accuracy Reconcile the accounts receivable subledger to the general ledger and support period-end close activities Prepare and maintain complex Excel-based reports, providing regular status updates to management Participate in recurring operational meetings and present clear updates on account status and risks Support collections activities by reviewing payment history, credit exposure, and coordinating payment plans when required Generate periodic reports detailing cash receipts, unapplied cash, open AR, and collection metrics Ensure customer master data accuracy within the ERP system Assist with internal and external audits by providing requested documentation and explanations Identify process gaps or inefficiencies in cash application and AR workflows and recommend improvements Maintain confidentiality and comply with internal policies and controls Perform additional duties and special projects as assigned
Provide financial, administrative, and operational support within a shared services environment by ensuring customer payments are accurately applied, receivables are properly maintained, and discrepancies are resolved in accordance with established policies and procedures. This role requires strong analytical capability, independent judgment, and consistent collaboration across internal and external stakeholders to support timely and accurate cash flow. Monitor and analyze accounts receivable aging reports to identify, prioritize, and resolve outstanding balances Apply customer payments accurately and timely, including checks, ACH, wire transfers, credit cards, and lockbox files Review daily bank activity and remittance data; research and resolve unapplied, short-paid, or overpaid cash items Perform cash application matching using remittance advice, customer portals, and ERP tools Post receipts to appropriate general ledger accounts and ensure proper revenue and AR classification Investigate and resolve payment discrepancies, deductions, chargebacks, and billing variances through customer and internal follow-up Process authorized adjustments and correcting entries in accordance with internal controls Serve as a primary point of contact for assigned accounts, building effective working relationships with customers, partners, and internal teams Establish and maintain customer contact records, workflows, and procedural documentation, including role-specific reference materials Communicate professionally with customers regarding statements, overdue invoices, payment status, and dispute resolution Collaborate with credit, collections, sales, and customer service teams to support payment resolution and account accuracy Reconcile the accounts receivable subledger to the general ledger and support period-end close activities Prepare and maintain complex Excel-based reports, providing regular status updates to management Participate in recurring operational meetings and present clear updates on account status and risks Support collections activities by reviewing payment history, credit exposure, and coordinating payment plans when required Generate periodic reports detailing cash receipts, unapplied cash, open AR, and collection metrics Ensure customer master data accuracy within the ERP system Assist with internal and external audits by providing requested documentation and explanations Identify process gaps or inefficiencies in cash application and AR workflows and recommend improvements Maintain confidentiality and comply with internal policies and controls Perform additional duties and special projects as assigned