Service Bdc Representative
Handling inbound and outbound calls: Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials. Scheduling appointments: Confirming service appointments, rescheduling no-shows, and coordinating with the service department. Managing customer inquiries: Providing information about services, addressing customer concerns, and ensuring customer satisfaction. Following up with customers: Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns. Maintaining customer records: Updating customer information, logging details of interactions, and maintaining accurate records. Promoting service offers: Informing customers about current promotions, service packages, and other relevant offers. Skills and qualifications: Excellent communication skills: Strong verbal and written communication skills are essential for interacting with customers and service team members. Customer-focused attitude: A positive and helpful attitude towards customers is crucial for providing excellent service. Organizational skills: The ability to manage multiple tasks, prioritize work, and maintain accurate records is important. Problem-solving skills: Being able to address customer concerns and find solutions to their needs is a key aspect of the role. Knowledge of automotive services: Familiarity with automotive services, parts, and procedures is beneficial. Benefits: 401k Healthcare Dental/Vision Life Insurance PTO
Handling inbound and outbound calls: Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials. Scheduling appointments: Confirming service appointments, rescheduling no-shows, and coordinating with the service department. Managing customer inquiries: Providing information about services, addressing customer concerns, and ensuring customer satisfaction. Following up with customers: Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns. Maintaining customer records: Updating customer information, logging details of interactions, and maintaining accurate records. Promoting service offers: Informing customers about current promotions, service packages, and other relevant offers. Skills and qualifications: Excellent communication skills: Strong verbal and written communication skills are essential for interacting with customers and service team members. Customer-focused attitude: A positive and helpful attitude towards customers is crucial for providing excellent service. Organizational skills: The ability to manage multiple tasks, prioritize work, and maintain accurate records is important. Problem-solving skills: Being able to address customer concerns and find solutions to their needs is a key aspect of the role. Knowledge of automotive services: Familiarity with automotive services, parts, and procedures is beneficial. Benefits: 401k Healthcare Dental/Vision Life Insurance PTO