Area Director – Jefferson City
Boone Supported Living (BSL)
Full-Time | Salaried | Reports to Executive Director
Primary Service Area: Jefferson City, Missouri
Boone Supported Living is seeking a mission-driven, results-oriented Area Director to provide strategic leadership and operational oversight across our residential programs in the Jefferson City, Missouri region .
This role serves as the primary operational leader for our Jefferson City homes and teams. The Area Director ensures high-quality services for individuals with intellectual and developmental disabilities (IDD) while maintaining compliance, developing leaders, and strengthening community partnerships.
If you lead with ownership, communicate clearly, and believe accountability and compassion can coexist, we'd love to connect.
About the Role
The Area Director oversees Professional Managers and residential teams within the Jefferson City service area. This position is responsible for:
- Operational leadership of all Jefferson City ISLs
- Regulatory compliance and inspection readiness
- Team performance and development
- Crisis management and follow-through
- Medical oversight and documentation compliance
- Community and stakeholder relationships in the Jefferson City region
You will serve as the key liaison between Executive Leadership and the Jefferson City management teams, families, guardians, and state partners.
Key Responsibilities
Regional Leadership – Jefferson City
- Provide direct oversight to Professional Managers serving Jefferson City homes
- Maintain consistent field presence across Jefferson City ISLs
- Build strong working relationships with local Support Coordinators, Regional Office staff, nursing teams, and community providers
- Ensure all Jefferson City programs are inspection-ready at all times
Leadership & Team Development
- Coach and develop Professional Managers
- Provide accountability and performance feedback
- Support managers during service monitoring and state inspections
- Ensure DSP training on ISPs, BSPs, crisis plans, and certification standards
Operations & Compliance
- Ensure Jefferson City programs meet all DMH and regulatory requirements
- Review and resolve APTs, EMTs, investigations, and corrective plans
- Maintain accurate and timely documentation in Therap
- Oversee emergency drills and compliance audits
Medical Oversight
- Ensure medical appointments, labs, follow-ups, and documentation are completed
- Monitor compliance for annual screenings and physician orders
- Oversee medication records and nursing audit follow-ups
Communication & Stakeholder Relations
- Serve as point person for Jefferson City families and guardians
- Communicate staffing and budget needs to recruiting, scheduling, and accounting
- Maintain regular communication with Executive Director and leadership team
- Navigate difficult conversations professionally and confidently
Property & Program Standards
- Ensure Jefferson City ISLs and company vehicles meet safety and cleanliness standards
- Maintain state inspection readiness
- Monitor food safety practices and property upkeep
Program Development
- Assist in development of new ISLs within the Jefferson City region
- Facilitate transitions for new individuals entering residential services
- Support ISP development and measurable outcomes
- Monitor progress toward individual goals
On-Call & Field Expectations
- Participate in on-call rotation as assigned
- Conduct regular in-person visits across Jefferson City homes
- Attend weekly leadership and management meetings
- Hold weekly 1:1 meetings with Professional Managers
Qualifications
- Minimum 5 years of management experience in IDD or related human services (Professional Manager/QDDP level or above preferred)
- Minimum 10 years supporting individuals with IDD, preferably within DMH waiver services
- Strong understanding of Missouri regulatory and service monitoring processes
- Experience with Therap or similar EHR systems preferred
- Proven leadership, coaching, and crisis management skills
- Ability to work independently while maintaining strong executive communication
- Must obtain and maintain required certifications
What Success Looks Like in Jefferson City
- Homes consistently pass service monitoring and inspections
- Professional Managers are developed, accountable, and supported
- Individuals demonstrate measurable ISP progress
- Communication across departments is proactive and clear
- Crisis situations are handled quickly and effectively
Why Join BSL?
At BSL, we believe every person has a life worth living. Our Jefferson City team is growing, and this role is critical to maintaining excellence while expanding responsibly.
If you are ready to take ownership of a region and lead with purpose, we encourage you to apply.
Must be able to pass Family Care Safety Registry and criminal background check
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