HOSPITALITY DIRECTOR

Salary: $ - $ / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Director is responsible for managing the Conferencing and Coordination of a Conference Center. This position will oversee professional and frontline employees. The Director will ensure all services are being delivered to the Client in a timely, efficient and professional manner. The Director strives to achieve a consistently outstanding level of quality through the effective utilization of available facilities and services as well sets service excellence standards through leading by example. They also set the tone for a positive and inclusive work environment. This is a high-level senior position, and the applicant will need to have a minimum of 5 years Event planning and execution experience. CMP degree or MPI affiliation is a plus.

Key Responsibilities

• Direct the actions and work side by side with event planners on organizing, directing and executing daily/evening functions
• Oversee the strategic booking of space within the reservation system, to ensure maximum utilization of the facilities
• Resolve booking challenges relating to space, timing, seniority issues, etc.
• Developing and constantly updating forecasts of meeting room occupancy and utilization, providing information upon which key budget and staffing decisions are made for various members of the staff
• Perform succession associate development, planning, coaching and counseling
• Ensure that appropriate standard operating procedures are in place for all conference center functions
• Ensure the timely preparation, by self and event planners, of complete documentation for large/complex events
• Conduct daily and weekly Planning Meetings attended by the operations staff, reviewing the details of events scheduled for the following day and next week, ensuring correct interpretation by staff members of clients’ requirements and anticipating any possible operational challenges
• Schedule the event planners and front-line team on a weekly basis, to best meet the needs of the business; coordinate vacations and personal time off for all team members
• Provide progressive counseling to team members with guidance from senior directors
• Accountable for benchmarking customer service and overall performance of conference services
• Carry out and/or oversee the implementation of necessary administrative duties as required
• Work closely with client co-vendors to ensure that all requests are entered into the reservation system and executed successfully
• Maintain customer service training content and continuously improve guides, manuals and training procedures
• Participate in daily and weekly planning meetings, reviewing event details and addressing staff questions and logistical matters
• Participate in pre- and post-event meetings involving key stakeholders and operations staff for large-scale events
• Identify booking conflicts early and propose solutions
• Develop positive relationships with all clients and co-vendors
• Provide occupancy and utilization statistics to senior directors on a monthly, quarterly and annual basis
• Monitor and ensure the accuracy of catering and other charges in the Reservation System
• Responsible for staffing activities for frontline employees, professional staff and management, including sourcing, screening, and interviewing candidates and maintaining a candidate pipeline
• Responsible for effective onboarding/orientation and associate file management including state and federal logs
• Responsible for providing data points and presenting findings in Quarterly Business Reviews

Key Competencies

• Must have a minimum of five years of events management work experience (planning and execution)
• Excellent organizational and administrative skills, with the ability to prioritize tasks
• Ability to carry out responsibilities with little supervision and juggle many tasks simultaneously
• A consistently professional approach, including a strong sense of self-respect and integrity, as well as respect for and interest in others
• Ability to manage and mentor a diverse workforce, providing associates with ongoing training and other opportunities for career development
• Team mindset and ability to work with a wide variety of personality types
• Excellent oral and written communication skills
• Strong computer skills and knowledge of office technology/equipment
• Proficient with conference room reservation/space management systems
• Punctual, dependable and dedicated to achieving operational excellence
• Discreet, ethical and committed to maintaining a high degree of confidentiality
• Ability to think strategically in terms of both short-term and long-term objectives and challenges
• Willingness to take responsibility within and outside one’s job domain, with adaptability to change
• Basic knowledge of Human Resources principles
• Demonstrating an appropriate level of assertiveness to drive the business forward
• Three to five years of supervisory experience

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, information about paid time off benefits is available.

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