Director - Application Support Operations, Remote
Aledade, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible work schedules and the ability to work remotely
Robust time-off plan (21 days of PTO in your first year)
Health, dental, and vision insurance paid up to 80% for employees and their dependents
12 weeks paid parental leave for all new parents
Stock options and a 401(k) with up to 4% match
What to Expect (Job Responsibilities):
Lead the design and execution of a roadmap to automate support operations and manage increasing volume without linear growth
Foster a high-performing culture by holding team members accountable and promoting innovation
Serve as a strategic partner to internal stakeholders and manage relationships with external data vendors
Direct operational responses to incidents affecting applications or data breaches, ensuring timely resolutions
Develop individualized career roadmaps for team members to enhance their skills in AI, data, and leadership
What is Required (Qualifications):
Eight years of proven leadership in directing and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue
Experience in mid-to-large enterprise environments with standardized reporting
Hands-on experience architecting enterprise-grade support platforms (e.g., Zendesk)
Familiarity with application and interface support best practices and industry standards
Experience debugging healthcare transactions including scheduling (HL7), claims (837), and clinical (CCDA)
How to Stand Out (Preferred Qualifications):
Master’s Degree in Computer Information Systems or MBA
Experience supporting PM and/or EHR systems in the healthcare industry
Proficiency using Snowflake, PostgreSQL, and DataGrips
Exceptional customer service skills and a customer-centric mindset
Strong functional competencies in leadership, strategic thinking, and relationship building
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Flexible work schedules and the ability to work remotely
Robust time-off plan (21 days of PTO in your first year)
Health, dental, and vision insurance paid up to 80% for employees and their dependents
12 weeks paid parental leave for all new parents
Stock options and a 401(k) with up to 4% match
What to Expect (Job Responsibilities):
Lead the design and execution of a roadmap to automate support operations and manage increasing volume without linear growth
Foster a high-performing culture by holding team members accountable and promoting innovation
Serve as a strategic partner to internal stakeholders and manage relationships with external data vendors
Direct operational responses to incidents affecting applications or data breaches, ensuring timely resolutions
Develop individualized career roadmaps for team members to enhance their skills in AI, data, and leadership
What is Required (Qualifications):
Eight years of proven leadership in directing and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue
Experience in mid-to-large enterprise environments with standardized reporting
Hands-on experience architecting enterprise-grade support platforms (e.g., Zendesk)
Familiarity with application and interface support best practices and industry standards
Experience debugging healthcare transactions including scheduling (HL7), claims (837), and clinical (CCDA)
How to Stand Out (Preferred Qualifications):
Master’s Degree in Computer Information Systems or MBA
Experience supporting PM and/or EHR systems in the healthcare industry
Proficiency using Snowflake, PostgreSQL, and DataGrips
Exceptional customer service skills and a customer-centric mindset
Strong functional competencies in leadership, strategic thinking, and relationship building
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr