About HUB International
At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacy. Our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Account Manager
The Account Manager (AM) will provide professional, courteous service to our clients, producers, and company personnel. With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, the AM shall be responsible for overseeing management of assigned accounts, including interface with decision makers, carrier interface/marketing, collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.g., adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the AM. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to manage the needs of the producer and the clients. Job Responsibilities
Manages a book of insurance business, with independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, aiming for retention that meets or exceeds expectations. Provides a high level of support to Sales staff in obtaining, maintaining, and expanding business. May be responsible for account rounding and development of new business as appropriate and per standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated service issues. Negotiates with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in the assigned book of business. Develops new business from existing accounts and assigned leads; contributes to meeting departmental production goals. Identifies and follows up on cross-selling opportunities when appropriate. Produces binders, certificates, endorsements, and related items while verifying accuracy. Maintains controls on renewals and binders to ensure timely preparation and processing. Prepares summaries of insurance, schedules, and proposals as needed for account review. Remarkets renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producer. Assists Producers in the premium collection process and handles accounting issues. Refers current and prospective clients to other departments for solicitation of those lines of business. Assists clients with claims when necessary. Adheres to all Agency systems, procedures, and state regulations. Assists the Producer with the implementation of the client’s strategic plan, including: Assisting with key value-added services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc. Assisting with the value-added services provided by our Risk Services and Claims Management Divisions. Works with the producer to understand clients’ insurance objectives and critically analyzes and compares plans to determine suitability. Stays abreast of changes in the industry and other factors impacting clients; makes recommendations to clients (independent of manager approval). Assists the producer in managing, organizing, and conducting client meetings when necessary. Documents conversations with clients and carrier representatives and updates all HUB systems; ensures data accuracy in those systems. Supports and helps develop less experienced CSA staff. Attends industry-related continuing education training and courses. Other duties as assigned in the course of fulfilling the role. Qualifications
Three (3) years of experience in commercial lines with an insurance company or agency A high school diploma required; some college preferred; college degree desired. Property and Casualty Insurance License Good telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members. Proficient with Microsoft Office Suite (Word, Excel, Outlook) Ability to understand policy forms and coverage descriptions. Proven mathematical skills. Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems. Ability to work in a positive team environment. Strong typing skills and ability to compose clear and concise letters. Organizational skills; attention to detail Willingness to attend educational classes; hybrid work schedule requiring onsite presence at the designated office location a minimum of three days per week. What You’ll Bring To The Role
Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values Why Join HUB?
Our Vision:
To be everywhere risk exists—today and tomorrow—helping protect what matters most. Our Mission:
To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities. We Offer
Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives Our Core Values
Entrepreneurship: We encourage innovation and thoughtful risk-taking. Integrity: We do the right thing—every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another. Culture & Belonging
At HUB International, we are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know—we are here to support you. At HUB, inclusion isn’t just part of what we do—it’s at the heart of who we are. Thank you for taking the time to meet with us! HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only.
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At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacy. Our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Account Manager
The Account Manager (AM) will provide professional, courteous service to our clients, producers, and company personnel. With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, the AM shall be responsible for overseeing management of assigned accounts, including interface with decision makers, carrier interface/marketing, collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.g., adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the AM. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to manage the needs of the producer and the clients. Job Responsibilities
Manages a book of insurance business, with independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, aiming for retention that meets or exceeds expectations. Provides a high level of support to Sales staff in obtaining, maintaining, and expanding business. May be responsible for account rounding and development of new business as appropriate and per standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated service issues. Negotiates with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in the assigned book of business. Develops new business from existing accounts and assigned leads; contributes to meeting departmental production goals. Identifies and follows up on cross-selling opportunities when appropriate. Produces binders, certificates, endorsements, and related items while verifying accuracy. Maintains controls on renewals and binders to ensure timely preparation and processing. Prepares summaries of insurance, schedules, and proposals as needed for account review. Remarkets renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producer. Assists Producers in the premium collection process and handles accounting issues. Refers current and prospective clients to other departments for solicitation of those lines of business. Assists clients with claims when necessary. Adheres to all Agency systems, procedures, and state regulations. Assists the Producer with the implementation of the client’s strategic plan, including: Assisting with key value-added services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc. Assisting with the value-added services provided by our Risk Services and Claims Management Divisions. Works with the producer to understand clients’ insurance objectives and critically analyzes and compares plans to determine suitability. Stays abreast of changes in the industry and other factors impacting clients; makes recommendations to clients (independent of manager approval). Assists the producer in managing, organizing, and conducting client meetings when necessary. Documents conversations with clients and carrier representatives and updates all HUB systems; ensures data accuracy in those systems. Supports and helps develop less experienced CSA staff. Attends industry-related continuing education training and courses. Other duties as assigned in the course of fulfilling the role. Qualifications
Three (3) years of experience in commercial lines with an insurance company or agency A high school diploma required; some college preferred; college degree desired. Property and Casualty Insurance License Good telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members. Proficient with Microsoft Office Suite (Word, Excel, Outlook) Ability to understand policy forms and coverage descriptions. Proven mathematical skills. Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems. Ability to work in a positive team environment. Strong typing skills and ability to compose clear and concise letters. Organizational skills; attention to detail Willingness to attend educational classes; hybrid work schedule requiring onsite presence at the designated office location a minimum of three days per week. What You’ll Bring To The Role
Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values Why Join HUB?
Our Vision:
To be everywhere risk exists—today and tomorrow—helping protect what matters most. Our Mission:
To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities. We Offer
Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives Our Core Values
Entrepreneurship: We encourage innovation and thoughtful risk-taking. Integrity: We do the right thing—every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another. Culture & Belonging
At HUB International, we are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know—we are here to support you. At HUB, inclusion isn’t just part of what we do—it’s at the heart of who we are. Thank you for taking the time to meet with us! HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only.
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