Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time in the Waverly, Iowa office. Reporting to the Mobility Support Manager, you will support our corporate customers’ end-users to process their requests for mobile services directly with vendors across the world. You will provide 1st, and where necessary, 2nd line mobile device support for our customers’ end-users.
This position is subject to an in-office schedule of 5 days per week.
Responsibilities
Provide 1st line support to ensure customers’ tickets are answered and processed within SLA
Resolve and supply updates to customers on their incidents and tickets
Maintain a high quality of service
Partner with the Service Operations Team
Handle Customer Phone/Chat and emails
Continuously train in new products to ensure the highest level of support
Education and Experience
Associate Degree or equivalent experience
Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
Mobile Device and Service Support experience desired
Queue Management
Navigating knowledge bases for standard operating processes
Customer Service
Help desk experience
Zendesk experience is a plus
Order procurement
Experience working out of a dynamic shared queue
Skills and Competencies
Customer Focused
Attention to detail
Analytical and Problem Solving skills
Ability to work in a fast‑paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Excellent verbal, written, and non-verbal communication skills
Strong ethics, values, trust, and integrity
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Quality decision making
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization
Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
The starting hourly rate for this position is $18.00. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior‑level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.
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This position is subject to an in-office schedule of 5 days per week.
Responsibilities
Provide 1st line support to ensure customers’ tickets are answered and processed within SLA
Resolve and supply updates to customers on their incidents and tickets
Maintain a high quality of service
Partner with the Service Operations Team
Handle Customer Phone/Chat and emails
Continuously train in new products to ensure the highest level of support
Education and Experience
Associate Degree or equivalent experience
Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
Mobile Device and Service Support experience desired
Queue Management
Navigating knowledge bases for standard operating processes
Customer Service
Help desk experience
Zendesk experience is a plus
Order procurement
Experience working out of a dynamic shared queue
Skills and Competencies
Customer Focused
Attention to detail
Analytical and Problem Solving skills
Ability to work in a fast‑paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Excellent verbal, written, and non-verbal communication skills
Strong ethics, values, trust, and integrity
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Quality decision making
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization
Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
The starting hourly rate for this position is $18.00. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior‑level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.
#J-18808-Ljbffr