Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time in the Waverly, Iowa office. Reporting to the Mobility Support Manager, you will support our corporate customers' end-users to process their requests for mobile services directly with vendors across the world. You will provide 1st, and where necessary, 2nd line mobile device support for our customers’ end-users.
This position is subject to an in-office schedule of 5 days per week. As a specialist you will:
Provide 1st line support to ensure customers' tickets are answered and processed within SLA
Resolve and supply updates to customers on their incidents and tickets
Maintain a high quality of service
Partner with the Service Operations Team
Handle Customer Phone/Chat and emails
Continuously train in new products to ensure the highest level of support
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This position is subject to an in-office schedule of 5 days per week. As a specialist you will:
Provide 1st line support to ensure customers' tickets are answered and processed within SLA
Resolve and supply updates to customers on their incidents and tickets
Maintain a high quality of service
Partner with the Service Operations Team
Handle Customer Phone/Chat and emails
Continuously train in new products to ensure the highest level of support
#J-18808-Ljbffr