Description
We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships.
Key Responsibilities
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
Perform daily collection activities including phone calls, emails, texts, and formal letters.
Maintain a structured follow-up system to ensure customer commitments are met.
Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
Prepare weekly forecasts and progress reports by aging bucket.
Analyze aging accounts receivable (AR) and monitor for non-payment trends.
Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
Conduct skip tracing and assign field cases for accounts lacking contact information.
Investigate and resolve collection-related disputes in a timely manner.
Prepare and submit cases for litigation to the legal team.
Coordinate with third-party collection agencies and manage feedback loops.
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.
Skills customer service, collection, accounts receivable
Additional Skills & Qualifications
Preferred Attributes:
Customer-focused mindset with a problem-solving approach
Ability to maintain professionalism in challenging situations
Organized, analytical, and results-driven
Minimum Requirements
Experience: Minimum 3 years in a collections role managing aging and default accounts.
Education: High school diploma required; college degree preferred.
Software Proficiency:
Zuora (billing and subscription management)
Salesforce (CRM and case tracking)
CIS (Customer Information System)
Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Experience Level Expert Level
Job Type & Location Contract position based out of Coral Gables, FL. This is a fully onsite position in Coral Gables, FL. Application Deadline: This position is anticipated to close on Feb 20, 2026.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Benefits include medical, dental & vision, critical illness, accident, and hospital coverage; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary life & AD&D); short and long‑term disability; Health Spending Account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Key Responsibilities
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
Perform daily collection activities including phone calls, emails, texts, and formal letters.
Maintain a structured follow-up system to ensure customer commitments are met.
Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
Prepare weekly forecasts and progress reports by aging bucket.
Analyze aging accounts receivable (AR) and monitor for non-payment trends.
Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
Conduct skip tracing and assign field cases for accounts lacking contact information.
Investigate and resolve collection-related disputes in a timely manner.
Prepare and submit cases for litigation to the legal team.
Coordinate with third-party collection agencies and manage feedback loops.
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.
Skills customer service, collection, accounts receivable
Additional Skills & Qualifications
Preferred Attributes:
Customer-focused mindset with a problem-solving approach
Ability to maintain professionalism in challenging situations
Organized, analytical, and results-driven
Minimum Requirements
Experience: Minimum 3 years in a collections role managing aging and default accounts.
Education: High school diploma required; college degree preferred.
Software Proficiency:
Zuora (billing and subscription management)
Salesforce (CRM and case tracking)
CIS (Customer Information System)
Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Experience Level Expert Level
Job Type & Location Contract position based out of Coral Gables, FL. This is a fully onsite position in Coral Gables, FL. Application Deadline: This position is anticipated to close on Feb 20, 2026.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Benefits include medical, dental & vision, critical illness, accident, and hospital coverage; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary life & AD&D); short and long‑term disability; Health Spending Account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr