AAP Events & Experiences Specialist
Advance Auto Parts Inc., Raleigh, North Carolina, United States, 27601
Team member will be required to work from our Raleigh, NC HQ four days a week.
Event Planning & Management
Support internal and external events from small to large scale throughout all phases of the program lifecycle from sourcing, design, launch, planning, to on‑site execution
Input event information into app templates and facilitate engagement during events
Complete event registration website templates
Assist with event billing
Communicate effectively and build strong relationships with customers, colleagues and leadership
Assist in other functions as assigned by the management team
Work and travel on an assortment of days, evenings, and weekends as needed
Communications & Customer Service
Manage relationship with Customer Support call center team
Resolve customer inquiries and manage Salesforce case escalations
Identify customer needs and take proactive steps to maintain positive experiences
Maintain social media customer service – respond to messages and manage comments
Align customer experience strategies with marketing initiatives and educate sales teams about new promotions and trip opportunities
Act as proactive, critical thinker in resolution of customer inquiries
Analytics & Reporting
Produce weekly registration reports, calculate leaderboards and distribute to sales teams
Manage monthly customer billing and point distribution
Demonstrate high proficiency in data processing, spreadsheets and reporting tools
Effectively monitor and track customer experiences across online and offline channels and touchpoints
Manage reports for internal and external partners, using pivot tables and hierarchies for tracking
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
Qualifications
3‑5 years event planning experience required
Bachelor’s degree in event-related field or equal experience
Excellent written and verbal communicator
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Noted strengths in organizational, time and project management skills
Ability to prioritize tasks, operate and make decisions in a fast paced, high stress environment
Strong analytical skills, problem solving and creative thinking skills
Very proficient in Microsoft Office systems, especially Excel and PowerPoint
Understanding of Salesforce and Stova preferred
Ability to balance multiple projects at one time with varying degrees of implementation
Comfortable working in a fast‑paced environment with constant change and ambiguity
Up to 25% overnight travel
Certificates, Licenses, Registrations Valid driver's license; CMP certification a plus but not required
Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Event Planning & Management
Support internal and external events from small to large scale throughout all phases of the program lifecycle from sourcing, design, launch, planning, to on‑site execution
Input event information into app templates and facilitate engagement during events
Complete event registration website templates
Assist with event billing
Communicate effectively and build strong relationships with customers, colleagues and leadership
Assist in other functions as assigned by the management team
Work and travel on an assortment of days, evenings, and weekends as needed
Communications & Customer Service
Manage relationship with Customer Support call center team
Resolve customer inquiries and manage Salesforce case escalations
Identify customer needs and take proactive steps to maintain positive experiences
Maintain social media customer service – respond to messages and manage comments
Align customer experience strategies with marketing initiatives and educate sales teams about new promotions and trip opportunities
Act as proactive, critical thinker in resolution of customer inquiries
Analytics & Reporting
Produce weekly registration reports, calculate leaderboards and distribute to sales teams
Manage monthly customer billing and point distribution
Demonstrate high proficiency in data processing, spreadsheets and reporting tools
Effectively monitor and track customer experiences across online and offline channels and touchpoints
Manage reports for internal and external partners, using pivot tables and hierarchies for tracking
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
Qualifications
3‑5 years event planning experience required
Bachelor’s degree in event-related field or equal experience
Excellent written and verbal communicator
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Noted strengths in organizational, time and project management skills
Ability to prioritize tasks, operate and make decisions in a fast paced, high stress environment
Strong analytical skills, problem solving and creative thinking skills
Very proficient in Microsoft Office systems, especially Excel and PowerPoint
Understanding of Salesforce and Stova preferred
Ability to balance multiple projects at one time with varying degrees of implementation
Comfortable working in a fast‑paced environment with constant change and ambiguity
Up to 25% overnight travel
Certificates, Licenses, Registrations Valid driver's license; CMP certification a plus but not required
Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr