Customer Service Representative - Telecommunications
NextGen | GTA: A Kelly Telecom Company, Houston, Texas, United States, 77246
We’re hiring a
Customer Support Representative
to serve as the first point of contact for customers experiencing issues with voice, data, and connectivity services. This role is ideal for candidates with
either a strong customer service background OR an IT/technical support background . This is a
hybrid position
based in
Houston, TX , combining remote work with on-site collaboration and training. What You’ll Do
Act as the first point of contact for customers via phone, email, and chat Troubleshoot basic technical issues related to internet, voice, and connectivity services Answer customer questions related to accounts, billing, and services Accurately document all interactions, troubleshooting steps, and resolutions in a ticketing/CRM system Escalate complex or unresolved issues to higher-tier technical teams while keeping customers informed Maintain a calm, professional, and empathetic approach when handling frustrated customers Schedule service appointments when issues cannot be resolved remotely What We’re Looking For
Strong customer service and communication skills Ability to troubleshoot problems and think analytically Comfort working in a fast-paced, high-volume support environment Experience using CRM, ticketing, or support systems Basic technical aptitude (networking, routers, VoIP, or similar concepts are a plus — not required) Ability to multitask, prioritize, and document accurately Ideal Backgrounds
Customer Service / Call Center Technical Support / IT Help Desk Telecom, Internet, or Technology Support Banking, Healthcare, or Other High-Volume Support Environments Hybrid work model (Houston-area candidates only) Full-time opportunity
#J-18808-Ljbffr
Customer Support Representative
to serve as the first point of contact for customers experiencing issues with voice, data, and connectivity services. This role is ideal for candidates with
either a strong customer service background OR an IT/technical support background . This is a
hybrid position
based in
Houston, TX , combining remote work with on-site collaboration and training. What You’ll Do
Act as the first point of contact for customers via phone, email, and chat Troubleshoot basic technical issues related to internet, voice, and connectivity services Answer customer questions related to accounts, billing, and services Accurately document all interactions, troubleshooting steps, and resolutions in a ticketing/CRM system Escalate complex or unresolved issues to higher-tier technical teams while keeping customers informed Maintain a calm, professional, and empathetic approach when handling frustrated customers Schedule service appointments when issues cannot be resolved remotely What We’re Looking For
Strong customer service and communication skills Ability to troubleshoot problems and think analytically Comfort working in a fast-paced, high-volume support environment Experience using CRM, ticketing, or support systems Basic technical aptitude (networking, routers, VoIP, or similar concepts are a plus — not required) Ability to multitask, prioritize, and document accurately Ideal Backgrounds
Customer Service / Call Center Technical Support / IT Help Desk Telecom, Internet, or Technology Support Banking, Healthcare, or Other High-Volume Support Environments Hybrid work model (Houston-area candidates only) Full-time opportunity
#J-18808-Ljbffr