Customer Service Representative
Pico Rivera Animal Hospital, Pico Rivera, California, United States, 90660
Customer Service Representative
PetVet Care Centers' Pico Rivera Animal Hospital is currently seeking a Customer Service Representative to join their team.
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
We deliver the Ultimate Care Experience — every pet, every client, every time.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.
Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
Required:
Customer service skills and experience.
Preferred:
Veterinary experience preferred.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range $20 — $20 USD
Equal Employment Opportunity PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
We deliver the Ultimate Care Experience — every pet, every client, every time.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.
Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
Required:
Customer service skills and experience.
Preferred:
Veterinary experience preferred.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range $20 — $20 USD
Equal Employment Opportunity PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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