Customer Service Representative
PetVet Care Centers, LLC, Pico Rivera, California, United States, 90660
Full-time Customer Service Representative
PetVet Care Centers' Pico Rivera Animal Hospital
is currently seeking a
Customer Service Representative
to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the
Ultimate Care Experience — every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than
420 locally-led hospitals
and over
11,000 team members nationwide , we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
Customer service skills and experience
Preferred Skills (Nice to Have)
Veterinary experience preferred
What We Offer
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range: $20 — $20 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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is currently seeking a
Customer Service Representative
to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the
Ultimate Care Experience — every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than
420 locally-led hospitals
and over
11,000 team members nationwide , we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
Customer service skills and experience
Preferred Skills (Nice to Have)
Veterinary experience preferred
What We Offer
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range: $20 — $20 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
#J-18808-Ljbffr