Customer Service Representative
SearchLogic Recruiting LLC, Duluth, Georgia, United States, 30155
This Account Manager role is a key, customer-facing position within a highly experienced operations team, supporting one of the organization’s largest and most strategic customers. The role is ideal for someone who enjoys owning customer relationships while staying closely involved in order execution, coordination, and follow-through.
What You’ll Do
Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships
Manage customer orders end-to-end, from intake through fulfillment, ensuring accuracy and adherence to documented processes
Partner with customers to understand usage trends, demand forecasts, and ordering needs, using historical data to provide guidance
Coordinate with suppliers, logistics partners, and internal teams to purchase, ship, store, and deliver materials per customer specifications
Monitor inventory and safety stock levels, proactively working with Purchasing to support replenishment and planning
Support pricing updates, material quotes, and customer/product master data maintenance
Collaborate closely with Sales, Purchasing, and Operations to ensure seamless communication and execution
What We’re Looking For
Associate’s degree in supply chain, business, or a related field (Bachelor’s preferred)
2+ years of experience in a customer-facing role within supply chain, logistics, operations, or account support
Strong communication skills with the ability to adapt messaging for different audiences
Highly organized, detail-oriented, and dependable with strong follow-through
Proficiency in Excel and Microsoft Office; comfortable working across multiple systems
Why This Role
Hybrid schedule (2–3 days in office) Conveniently located between Alpharetta, Cumming, Suwanee and Duluth
High-visibility account with a stable, tenured team
Health, dental, and vision insurance
Company-funded HSA
Generous vacation and holiday schedule
401(k) with employer match and profit sharing
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What You’ll Do
Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships
Manage customer orders end-to-end, from intake through fulfillment, ensuring accuracy and adherence to documented processes
Partner with customers to understand usage trends, demand forecasts, and ordering needs, using historical data to provide guidance
Coordinate with suppliers, logistics partners, and internal teams to purchase, ship, store, and deliver materials per customer specifications
Monitor inventory and safety stock levels, proactively working with Purchasing to support replenishment and planning
Support pricing updates, material quotes, and customer/product master data maintenance
Collaborate closely with Sales, Purchasing, and Operations to ensure seamless communication and execution
What We’re Looking For
Associate’s degree in supply chain, business, or a related field (Bachelor’s preferred)
2+ years of experience in a customer-facing role within supply chain, logistics, operations, or account support
Strong communication skills with the ability to adapt messaging for different audiences
Highly organized, detail-oriented, and dependable with strong follow-through
Proficiency in Excel and Microsoft Office; comfortable working across multiple systems
Why This Role
Hybrid schedule (2–3 days in office) Conveniently located between Alpharetta, Cumming, Suwanee and Duluth
High-visibility account with a stable, tenured team
Health, dental, and vision insurance
Company-funded HSA
Generous vacation and holiday schedule
401(k) with employer match and profit sharing
#J-18808-Ljbffr