Introduction
Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
Benefits Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Job Summary and Qualifications Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program.
What You Should Have
A high school diploma.
Two years’ customer service experience.
Knowledge of problems associated with target population (preferred).
Skills in oral and written communication.
Ability to effectively communicate with target population.
Ability to exercise tact, diplomacy, judgment, discretion and honesty.
Must learn and apply agency and program policies and procedures.
Responsibilities
Work independently and solve problems creatively.
Superior written and oral communication skills.
Appropriate and professional telephone communication skills.
Maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of the request.
Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.
Demonstrate initiative and strive to continually improve processes and relationships.
Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
Develop and maintain a deep understanding of eligibility criteria and policies related to various federal and local public benefit programs.
Remain non-judgmental, empathetic, and respectful of the individuals in recovery we serve.
Work in grant coverage area and surrounding counties to identify target population of the grant (individuals in recovery from substance use disorder).
Establish credibility with target population using a variety of communication and trust-building techniques.
Assess and refer target population to social/vocational/educational services agencies, and area employers.
Screen, refer, and enroll individuals in recovery into the RRP program.
Recruit employers to serve as transformational employment sites.
Recruit educational providers to serve as partners.
Understand employer’s needs by learning about the business they perform and what they look for in an employee.
Assess clients for compatible employment opportunities.
Ensure compliance with grant requirements.
Ensure Volunteers of America’s positive public image when working with social service agencies, local businesses, community partners, etc.
Familiar with other Volunteers of America programs and services.
Model agency core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts.
Understand the barriers that clients in rural areas face and how to best serve clients in these areas.
Refer clients who do not qualify for the RRP program to other mainstream services for assistance, or to other employment/training in their service area when they do not meet eligibility.
Participate in outreach activities.
Maintain bi-weekly meetings with clients and employers to ensure all needs are being met.
Conduct rapid job searches to assist clients in attaining employment.
Demonstrate ability to relate to individuals in recovery and their families in a culturally appropriate manner.
Document case management activities in the required time frame and format.
Participate in all appropriate staff, supervision, case consultation, and training meetings.
Identify systemic barriers and communicate with organizational leadership about these barriers to work collaboratively to find viable solutions.
Assume other duties as assigned by the RRP Program Manager and Director of ARS SEKY Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Benefits Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Job Summary and Qualifications Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program.
What You Should Have
A high school diploma.
Two years’ customer service experience.
Knowledge of problems associated with target population (preferred).
Skills in oral and written communication.
Ability to effectively communicate with target population.
Ability to exercise tact, diplomacy, judgment, discretion and honesty.
Must learn and apply agency and program policies and procedures.
Responsibilities
Work independently and solve problems creatively.
Superior written and oral communication skills.
Appropriate and professional telephone communication skills.
Maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of the request.
Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.
Demonstrate initiative and strive to continually improve processes and relationships.
Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
Develop and maintain a deep understanding of eligibility criteria and policies related to various federal and local public benefit programs.
Remain non-judgmental, empathetic, and respectful of the individuals in recovery we serve.
Work in grant coverage area and surrounding counties to identify target population of the grant (individuals in recovery from substance use disorder).
Establish credibility with target population using a variety of communication and trust-building techniques.
Assess and refer target population to social/vocational/educational services agencies, and area employers.
Screen, refer, and enroll individuals in recovery into the RRP program.
Recruit employers to serve as transformational employment sites.
Recruit educational providers to serve as partners.
Understand employer’s needs by learning about the business they perform and what they look for in an employee.
Assess clients for compatible employment opportunities.
Ensure compliance with grant requirements.
Ensure Volunteers of America’s positive public image when working with social service agencies, local businesses, community partners, etc.
Familiar with other Volunteers of America programs and services.
Model agency core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts.
Understand the barriers that clients in rural areas face and how to best serve clients in these areas.
Refer clients who do not qualify for the RRP program to other mainstream services for assistance, or to other employment/training in their service area when they do not meet eligibility.
Participate in outreach activities.
Maintain bi-weekly meetings with clients and employers to ensure all needs are being met.
Conduct rapid job searches to assist clients in attaining employment.
Demonstrate ability to relate to individuals in recovery and their families in a culturally appropriate manner.
Document case management activities in the required time frame and format.
Participate in all appropriate staff, supervision, case consultation, and training meetings.
Identify systemic barriers and communicate with organizational leadership about these barriers to work collaboratively to find viable solutions.
Assume other duties as assigned by the RRP Program Manager and Director of ARS SEKY Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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