External Relations Coordinator
Volunteers of America Mid-States, Louisville, Kentucky, us, 40201
POSITION TITLE:
External Relations Coordinator LOCATION:
Louisville, KY STATUS:
Full-Time, Salaried, Exempt PROGRAM:
External Relations REPORTS TO:
Manager of External Relations
Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors and care and support for individuals with developmental disabilities, restorative justice accountability, and free HIV testing and education. Founded in 1896, VOA remains staffed by paid, mission‑driven professionals who build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to eligible employees.
Benefits
Health and Wellness Employee Assistance Plans (EAP)
Health & Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short‑Term Disability (MetLife)
Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Job Summary and Qualifications The External Relations Coordinator supports VOA’s mission by managing and supporting multiple projects and deliverables for the organization’s external relations efforts. The role collaborates closely with Business Development, Fund Development, Communications, and Community Engagement teams to advance philanthropic, marketing, and community outreach goals. It maintains VOA’s relationships with donors, partners, and the broader community through event coordination, fund development support, and marketing content creation.
Qualifications
Bachelor’s degree in a related field or 2–4 years of experience in an office administrative, external relations, marketing, or development support role.
Experience managing or supporting social media platforms, including content creation, scheduling, and engagement tracking.
Strong customer service skills with the ability to interact professionally with donors, volunteers, community partners, and leadership.
Proven ability to plan, organize, and manage multiple priorities and deadlines effectively.
Ability to work collaboratively with a diverse range of internal and external stakeholders.
High-level proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience using Canva for graphic design and marketing materials is preferred.
Experience with the Adobe Creative Suite is a plus.
Raiser’s Edge experience preferred, not required.
Strong written and verbal communication skills with attention to detail.
Responsibilities
Maintain accurate, up-to-date donor, prospect, and constituent records in Raiser’s Edge, ensuring compliance with data standards, including coding, deduplication, and record maintenance.
Develop, run, and distribute queries, exports, and reports from Raiser’s Edge to support fundraising campaigns, donor stewardship, events, and leadership decision-making.
Provide guidance, training, and troubleshooting support to staff using Raiser’s Edge for gift entry, event management, and donor relations.
Coordinate and manage departmental and organizational mailings.
Support fund development activities, including donor tours and events, by coordinating logistics, agendas, and collaborating with program leaders.
Assist with the implementation of a multi-year donor communication plan in collaboration with the VP of External Relations.
Prepare expense reports for department senior directors and the VP.
Plan and assist in coordinating the agenda of ER quarterly meetings and other outings as needed.
Facilitate volunteer background checks and information in CRM, manage CRM in close collaboration with Affiliate Chaplin Staff.
Staff the ER Committee alongside the VP of External Relations and take the minutes.
Manage event logistics including catering, invitations, and registrations.
Provide front desk coverage and assist the executive coordinator on a rotation to help provide customer service to callers and external guests.
Coordinate travel arrangements for ER leaders as needed.
Manage and maintain calendars to ensure efficient scheduling for the ER team.
Manage new ER staff onboarding.
Process and submit invoices through DocLink on behalf of ER leaders.
Create social media graphics and posts for all VOA’s social media channels; including creating graphics, short‑form videos, content and schedules, and working with the Associate Director of Communications and Marketing to boost engagement and overall reach of platforms.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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External Relations Coordinator LOCATION:
Louisville, KY STATUS:
Full-Time, Salaried, Exempt PROGRAM:
External Relations REPORTS TO:
Manager of External Relations
Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors and care and support for individuals with developmental disabilities, restorative justice accountability, and free HIV testing and education. Founded in 1896, VOA remains staffed by paid, mission‑driven professionals who build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to eligible employees.
Benefits
Health and Wellness Employee Assistance Plans (EAP)
Health & Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short‑Term Disability (MetLife)
Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Job Summary and Qualifications The External Relations Coordinator supports VOA’s mission by managing and supporting multiple projects and deliverables for the organization’s external relations efforts. The role collaborates closely with Business Development, Fund Development, Communications, and Community Engagement teams to advance philanthropic, marketing, and community outreach goals. It maintains VOA’s relationships with donors, partners, and the broader community through event coordination, fund development support, and marketing content creation.
Qualifications
Bachelor’s degree in a related field or 2–4 years of experience in an office administrative, external relations, marketing, or development support role.
Experience managing or supporting social media platforms, including content creation, scheduling, and engagement tracking.
Strong customer service skills with the ability to interact professionally with donors, volunteers, community partners, and leadership.
Proven ability to plan, organize, and manage multiple priorities and deadlines effectively.
Ability to work collaboratively with a diverse range of internal and external stakeholders.
High-level proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience using Canva for graphic design and marketing materials is preferred.
Experience with the Adobe Creative Suite is a plus.
Raiser’s Edge experience preferred, not required.
Strong written and verbal communication skills with attention to detail.
Responsibilities
Maintain accurate, up-to-date donor, prospect, and constituent records in Raiser’s Edge, ensuring compliance with data standards, including coding, deduplication, and record maintenance.
Develop, run, and distribute queries, exports, and reports from Raiser’s Edge to support fundraising campaigns, donor stewardship, events, and leadership decision-making.
Provide guidance, training, and troubleshooting support to staff using Raiser’s Edge for gift entry, event management, and donor relations.
Coordinate and manage departmental and organizational mailings.
Support fund development activities, including donor tours and events, by coordinating logistics, agendas, and collaborating with program leaders.
Assist with the implementation of a multi-year donor communication plan in collaboration with the VP of External Relations.
Prepare expense reports for department senior directors and the VP.
Plan and assist in coordinating the agenda of ER quarterly meetings and other outings as needed.
Facilitate volunteer background checks and information in CRM, manage CRM in close collaboration with Affiliate Chaplin Staff.
Staff the ER Committee alongside the VP of External Relations and take the minutes.
Manage event logistics including catering, invitations, and registrations.
Provide front desk coverage and assist the executive coordinator on a rotation to help provide customer service to callers and external guests.
Coordinate travel arrangements for ER leaders as needed.
Manage and maintain calendars to ensure efficient scheduling for the ER team.
Manage new ER staff onboarding.
Process and submit invoices through DocLink on behalf of ER leaders.
Create social media graphics and posts for all VOA’s social media channels; including creating graphics, short‑form videos, content and schedules, and working with the Associate Director of Communications and Marketing to boost engagement and overall reach of platforms.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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