Collections Specialist (Commercial Accounts)
Hybrid | Atlanta, GA (Midtown–Truist Park area)
We’re seeking an experienced
Collections Specialist
to join a stable, high-performing accounting team supporting a growing customer base. This role plays a critical part in maintaining strong customer relationships while driving timely collections, resolving discrepancies, and improving overall cash flow performance.
You’ll work closely with internal partners and external customers in a fast-paced, metrics-driven environment, balancing persistence with professionalism. This position is ideal for someone who enjoys customer interaction, problem solving, and seeing a direct impact from their work.
What You’ll Do
Manage a portfolio of commercial customer accounts to ensure timely payment of outstanding invoices
Conduct high-volume outbound calls and email outreach in a structured, goal-oriented environment
Proactively reduce delinquency, improve DSO, and support overall accounts receivable efficiency
Investigate and resolve billing discrepancies, disputes, and payment issues with a customer-first mindset
Serve as a daily point of contact for both internal stakeholders and external customers
Partner with Sales and management as needed to accelerate resolution and collections
Support monthly billing activities and daily invoice processing
Track activity, meet defined performance metrics, and contribute to regular reporting and team meetings
Help maintain organized, accurate account records within the ERP system
Provide guidance and oversight to a junior collections team member as needed
What You Bring
5+ years of progressive, customer-facing experience in collections, accounts receivable, or a related role
Strong verbal and written communication skills with a confident, professional approach
Ability to balance persistence with excellent customer service
High attention to detail, strong organization, and the ability to manage multiple priorities
Experience working within an ERP system; strong Excel and Google Workspace skills
Analytical mindset with the ability to research, troubleshoot, and resolve issues efficiently
Comfort working in a fast-paced environment with defined goals and accountability
Nice to Have
Experience with ERP platforms
Why This Role
Office location convenient to Midtown Atlanta and the Braves Stadium area
Join a tenured, collaborative accounting team supporting key customers
Strong benefits package including medical, dental, retirement matching, and long-term financial security
Emphasis on professional growth, internal advancement, and long-term career development
#J-18808-Ljbffr
Collections Specialist
to join a stable, high-performing accounting team supporting a growing customer base. This role plays a critical part in maintaining strong customer relationships while driving timely collections, resolving discrepancies, and improving overall cash flow performance.
You’ll work closely with internal partners and external customers in a fast-paced, metrics-driven environment, balancing persistence with professionalism. This position is ideal for someone who enjoys customer interaction, problem solving, and seeing a direct impact from their work.
What You’ll Do
Manage a portfolio of commercial customer accounts to ensure timely payment of outstanding invoices
Conduct high-volume outbound calls and email outreach in a structured, goal-oriented environment
Proactively reduce delinquency, improve DSO, and support overall accounts receivable efficiency
Investigate and resolve billing discrepancies, disputes, and payment issues with a customer-first mindset
Serve as a daily point of contact for both internal stakeholders and external customers
Partner with Sales and management as needed to accelerate resolution and collections
Support monthly billing activities and daily invoice processing
Track activity, meet defined performance metrics, and contribute to regular reporting and team meetings
Help maintain organized, accurate account records within the ERP system
Provide guidance and oversight to a junior collections team member as needed
What You Bring
5+ years of progressive, customer-facing experience in collections, accounts receivable, or a related role
Strong verbal and written communication skills with a confident, professional approach
Ability to balance persistence with excellent customer service
High attention to detail, strong organization, and the ability to manage multiple priorities
Experience working within an ERP system; strong Excel and Google Workspace skills
Analytical mindset with the ability to research, troubleshoot, and resolve issues efficiently
Comfort working in a fast-paced environment with defined goals and accountability
Nice to Have
Experience with ERP platforms
Why This Role
Office location convenient to Midtown Atlanta and the Braves Stadium area
Join a tenured, collaborative accounting team supporting key customers
Strong benefits package including medical, dental, retirement matching, and long-term financial security
Emphasis on professional growth, internal advancement, and long-term career development
#J-18808-Ljbffr