As a **Customer Sales Guide**, you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process in-store, while maximizing every opportunity to close deals and exceed goals.* **Achieve sales targets** while delivering an iconic customer experience that keeps buyers coming back.* Take ownership of the **entire sales cycle**—from lead follow-up and engagement to test drives, paperwork, and purchase completion.* Confidently **present vehicles, highlight features, and match customers** with the right solution to close the sale.* Collaborate with managers and fellow Guides to deliver top performance and uphold **DT Way Standards**.* Execute the **administrative** side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.* **Engage customers** proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.* Support dealership operations, including **opening and closing responsibilities**.**What’s in it for you*** **Base pay** plus **uncapped, performance-based sales incentives**—the more you sell, the more you earn.* The opportunity to build lasting customer relationships while accelerating your career within the DriveTime Family of Brands.**Knowledge, Skills and Abilities (The Good Stuff)*** Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.* Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.* Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).* Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post-sale activities).* Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.* Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.* Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.* Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.* Progress through a multi-phase, learn-and-earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.
**Requirements (a.k.a. What You Need to Get the Job Done)**
+ High School Diploma or GED required; Associates or bachelors preferred.
+ 3+ years of related work experience such as customer service, sales, or retail industry
+ Valid driver’s licenseand acceptable driving record for the previous 3 years
+ Must be at least 18 years of age
+ Ability to pass a drug test and a background check
**Physical Demands:** The physical demands for this job.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a **safety sensitive position.**
+ *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.** **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.* **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.* **Growth Opportunities.** You grow, I grow, we all grow!
But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.* **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.* **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!* **Gratitude is Green.**
We offer competitive pay across the organization, because, well… money matters!* **Consistent Work Schedule.** We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.* **Teamwork, Makes the Dream Work.**
Be part of a winning team and get winning results.
Monthly bonus share, sales contests, and other perks to recognize a job well done.* **World Class Training and Development.** Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs. #J-18808-Ljbffr
**Requirements (a.k.a. What You Need to Get the Job Done)**
+ High School Diploma or GED required; Associates or bachelors preferred.
+ 3+ years of related work experience such as customer service, sales, or retail industry
+ Valid driver’s licenseand acceptable driving record for the previous 3 years
+ Must be at least 18 years of age
+ Ability to pass a drug test and a background check
**Physical Demands:** The physical demands for this job.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a **safety sensitive position.**
+ *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.** **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.* **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.* **Growth Opportunities.** You grow, I grow, we all grow!
But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.* **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.* **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!* **Gratitude is Green.**
We offer competitive pay across the organization, because, well… money matters!* **Consistent Work Schedule.** We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.* **Teamwork, Makes the Dream Work.**
Be part of a winning team and get winning results.
Monthly bonus share, sales contests, and other perks to recognize a job well done.* **World Class Training and Development.** Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs. #J-18808-Ljbffr