Customer Service Representative
VAD HVAC Distributors, Redgranite, Wisconsin, United States, 54970
Do you enjoy helping customers achieve their daily goals? At Progressive LLC in
Redgranite, WI
our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today!
Schedule Monday - Friday, 6:00AM to 2:30PM (Day Shift)
Benefits Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more
Company: For 30 years, Value Added Distributors (VAD), and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in nine states with nineteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.
Job Overview Reporting to the Branch Manager, the Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address any new customer or vendor concerns and ensure proper set-up and processing of initial orders.
Key Responsibilities
Acquire comprehensive knowledge of the business's operational processes and components.
Processing Customer Purchase Orders / Order Entry.
Process both types of customer requests, expedite and deferral.
Support Outside Sales Representatives.
Acknowledge incoming purchase orders.
Keep track of order due dates for customer awareness.
Maintain excellent communication with customers.
Follow up with all orders to ensure they are processed on time.
Answer incoming phone calls.
Support continuous improvement and quality objectives.
Follow safety standards, policies, and procedures.
Actively participant with the VAC vision, mission, and values. Integrate each by aligning performance goals and business initiatives to ensure objectives are achieved.
The description of responsibilities is not exhaustive. There will be additional duties assigned per company and regulatory requirements.
Competencies (Skills & Qualifications)
Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions. Adjust communication style to different situations and audiences, ensuring that your message is received effectively.
Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability.
Focus on solutions, prioritize and manage the workload.
Strong knowledge of order fulfillment procedures and administrative record-keeping.
Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience.
Able to work independently, self‑motivated, sets daily goals, and manages time effectively.
The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.
Education And Experience
High school diploma or equivalent required
Manufacturing experience is a plus
Intermediate level computer skills i.e., Word and Excel.
Ability to type 35+ wpm.
Work Environment At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory. The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter. The office space is climate controlled by the season and location of the facility. This position will require sitting for long periods of time to perform the required duties, frequently speaking with sales, customers, and coworkers. The individual will require fine motor skills, using vision, hands, fingers, and arms, operating office equipment, ability to read customer information, service tickets, and follow screen prompts. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. The mental and physical requirements are representative of those that must be met by an individual to successfully perform the essential functions of this position. Value Added Companies (VAC) comply with federal and state disability laws and make reasonable accommodations for applicants, candidates, and team members with disabilities. If reasonable accommodation is needed, please contact Human Resources.
Job Location R325 Division St, Redgranite, WI 54970
Value Added Distributors website ********vadtek.com/
An Equal Opportunity Employer
#J-18808-Ljbffr
Redgranite, WI
our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today!
Schedule Monday - Friday, 6:00AM to 2:30PM (Day Shift)
Benefits Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more
Company: For 30 years, Value Added Distributors (VAD), and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in nine states with nineteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.
Job Overview Reporting to the Branch Manager, the Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address any new customer or vendor concerns and ensure proper set-up and processing of initial orders.
Key Responsibilities
Acquire comprehensive knowledge of the business's operational processes and components.
Processing Customer Purchase Orders / Order Entry.
Process both types of customer requests, expedite and deferral.
Support Outside Sales Representatives.
Acknowledge incoming purchase orders.
Keep track of order due dates for customer awareness.
Maintain excellent communication with customers.
Follow up with all orders to ensure they are processed on time.
Answer incoming phone calls.
Support continuous improvement and quality objectives.
Follow safety standards, policies, and procedures.
Actively participant with the VAC vision, mission, and values. Integrate each by aligning performance goals and business initiatives to ensure objectives are achieved.
The description of responsibilities is not exhaustive. There will be additional duties assigned per company and regulatory requirements.
Competencies (Skills & Qualifications)
Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions. Adjust communication style to different situations and audiences, ensuring that your message is received effectively.
Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability.
Focus on solutions, prioritize and manage the workload.
Strong knowledge of order fulfillment procedures and administrative record-keeping.
Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience.
Able to work independently, self‑motivated, sets daily goals, and manages time effectively.
The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.
Education And Experience
High school diploma or equivalent required
Manufacturing experience is a plus
Intermediate level computer skills i.e., Word and Excel.
Ability to type 35+ wpm.
Work Environment At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory. The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter. The office space is climate controlled by the season and location of the facility. This position will require sitting for long periods of time to perform the required duties, frequently speaking with sales, customers, and coworkers. The individual will require fine motor skills, using vision, hands, fingers, and arms, operating office equipment, ability to read customer information, service tickets, and follow screen prompts. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. The mental and physical requirements are representative of those that must be met by an individual to successfully perform the essential functions of this position. Value Added Companies (VAC) comply with federal and state disability laws and make reasonable accommodations for applicants, candidates, and team members with disabilities. If reasonable accommodation is needed, please contact Human Resources.
Job Location R325 Division St, Redgranite, WI 54970
Value Added Distributors website ********vadtek.com/
An Equal Opportunity Employer
#J-18808-Ljbffr