Dispatcher/ Customer Service Representative
Cornerstone Pros - Air Conditioning, Plumbing & Electrical, Lutz, Florida, United States, 33558
At Cornerstone Pros,we’veproudly supported the Tampa Bay community for more than 20years by delivering dependable, top-tier service.We’relooking for an experienced Dispatcher or CSR who genuinely enjoys helping customers, communicates with confidence, and bringsupbeat, positive energy to every interaction.
This hybrid role combines time in the office with the flexibility to work from home, andwe’reopen to both full-time and part-time candidates who are ready to be a key part of ourcustomer experience team.
Responsibilities
Book service, maintenance, and installation appointments directly with customers during regular business hours.
Answer customer inquiries promptly and accurately when they call the office.
Make proactive outbound calls to schedule appointments for all trades during low inbound call volumes or to fill specific trade appointments.
Maintaina call commitment of 10 calls per hour, including a mix of inbound and outbound calls.
Ensure all interactions provide clients withaccurateinformation and a positive experience with Cornerstone Pros.
Participateinoffice training provided by a current Cornerstone Pros employee to effectively perform all duties.
Handle after-hoursdispatchingby:
Communicating directly with technicians for questions or bookings
Collaborating with a 3rd party answering service to ensure proper appointment bookings andaccurateinformation delivery to clients
Contactingclients directly for questions, online booking requests, scheduling sold estimates, addressing customer complaints, and more.
Qualifications
At least one (1) year ofdispatch experience and/or as aCSRin call centerenvironments
Abilityto complete standard in-office training for 3 to 4 weeks from 8am- 5pmdaily (subject to change based on experience)
Mustbe located inthe Tampa area with the ability to come into the office as needed.
Experience with CRM systems (Salesforce,ServiceTitan), preferred.
Pleasesubmita copy of your resume for consideration.
#J-18808-Ljbffr
This hybrid role combines time in the office with the flexibility to work from home, andwe’reopen to both full-time and part-time candidates who are ready to be a key part of ourcustomer experience team.
Responsibilities
Book service, maintenance, and installation appointments directly with customers during regular business hours.
Answer customer inquiries promptly and accurately when they call the office.
Make proactive outbound calls to schedule appointments for all trades during low inbound call volumes or to fill specific trade appointments.
Maintaina call commitment of 10 calls per hour, including a mix of inbound and outbound calls.
Ensure all interactions provide clients withaccurateinformation and a positive experience with Cornerstone Pros.
Participateinoffice training provided by a current Cornerstone Pros employee to effectively perform all duties.
Handle after-hoursdispatchingby:
Communicating directly with technicians for questions or bookings
Collaborating with a 3rd party answering service to ensure proper appointment bookings andaccurateinformation delivery to clients
Contactingclients directly for questions, online booking requests, scheduling sold estimates, addressing customer complaints, and more.
Qualifications
At least one (1) year ofdispatch experience and/or as aCSRin call centerenvironments
Abilityto complete standard in-office training for 3 to 4 weeks from 8am- 5pmdaily (subject to change based on experience)
Mustbe located inthe Tampa area with the ability to come into the office as needed.
Experience with CRM systems (Salesforce,ServiceTitan), preferred.
Pleasesubmita copy of your resume for consideration.
#J-18808-Ljbffr