Pay:
$20.00-$22.00 per hour, depending on experience
Location:
Omaha, NE
Job Type:
Full-Time
Schedule:
Monday, Tuesday, Thursday, Friday, 10:00 am to 6:00 pm, and Saturday, 9:00 am to 5:00 pm
Join a Growing Plumbing Company That Values Great Customer Experiences American Rooter Plumbing
is a family‑owned, full‑service plumbing company serving the Omaha area with over 20 years of experience. We're committed to providing honest, high‑quality service while educating our customers and helping them make confident, informed decisions about their plumbing needs. Known as "SWEET" plumbers, we focus on self‑improvement, delivering wow experiences, educating clients, encouraging one another, and positively impacting the lives of the customers and communities we serve.
We're looking for a dependable
Customer Service Representative
to be the first point of contact for our customers. This role is critical to our daily operations and customer satisfaction. If you're organized, professional on the phone, and take pride in helping people, this is a great opportunity to join a growing team where your work is noticed and appreciated.
Why You'll Like Working Here
Stable, year‑round position with a growing local company
Supportive, professional office environment
Clear expectations and hands‑on training
Opportunity to build long‑term skills in customer service and office operations
Your role directly impacts customer satisfaction and company success
About The Role As our Customer Service Representative, you'll support customers from their first call through service completion while helping keep the office running smoothly. You'll work closely with the owner and service team to ensure calls are handled professionally, schedules stay organized, and customers feel taken care of.
What You'll Do Customer Service & Phones
Answer incoming calls promptly and professionally
Assist customers with scheduling service appointments
Communicate clearly with customers regarding service times and updates
Follow up with customers as needed to ensure a positive experience
Office & Administrative Support
Perform data entry, documentation, and filing
Help track customer information, service requests, and follow‑ups
Support daily office operations and maintain organization
Assist with basic reporting or tracking as needed
Team Support
Coordinate with technicians and office staff to keep schedules on track
Prioritize customer needs while balancing multiple tasks
Maintain a calm, professional demeanor in a fast‑paced environment
What We're Looking For
Strong customer service and communication skills
Professional and confident phone presence
Organized with strong attention to detail
Reliable, punctual, and dependable
Comfortable working independently and managing multiple priorities
Basic computer skills
Prior customer service or office experience preferred but not required
If you enjoy helping people, staying organized, and being a key part of a small but growing team, we'd love to hear from you.
#J-18808-Ljbffr
$20.00-$22.00 per hour, depending on experience
Location:
Omaha, NE
Job Type:
Full-Time
Schedule:
Monday, Tuesday, Thursday, Friday, 10:00 am to 6:00 pm, and Saturday, 9:00 am to 5:00 pm
Join a Growing Plumbing Company That Values Great Customer Experiences American Rooter Plumbing
is a family‑owned, full‑service plumbing company serving the Omaha area with over 20 years of experience. We're committed to providing honest, high‑quality service while educating our customers and helping them make confident, informed decisions about their plumbing needs. Known as "SWEET" plumbers, we focus on self‑improvement, delivering wow experiences, educating clients, encouraging one another, and positively impacting the lives of the customers and communities we serve.
We're looking for a dependable
Customer Service Representative
to be the first point of contact for our customers. This role is critical to our daily operations and customer satisfaction. If you're organized, professional on the phone, and take pride in helping people, this is a great opportunity to join a growing team where your work is noticed and appreciated.
Why You'll Like Working Here
Stable, year‑round position with a growing local company
Supportive, professional office environment
Clear expectations and hands‑on training
Opportunity to build long‑term skills in customer service and office operations
Your role directly impacts customer satisfaction and company success
About The Role As our Customer Service Representative, you'll support customers from their first call through service completion while helping keep the office running smoothly. You'll work closely with the owner and service team to ensure calls are handled professionally, schedules stay organized, and customers feel taken care of.
What You'll Do Customer Service & Phones
Answer incoming calls promptly and professionally
Assist customers with scheduling service appointments
Communicate clearly with customers regarding service times and updates
Follow up with customers as needed to ensure a positive experience
Office & Administrative Support
Perform data entry, documentation, and filing
Help track customer information, service requests, and follow‑ups
Support daily office operations and maintain organization
Assist with basic reporting or tracking as needed
Team Support
Coordinate with technicians and office staff to keep schedules on track
Prioritize customer needs while balancing multiple tasks
Maintain a calm, professional demeanor in a fast‑paced environment
What We're Looking For
Strong customer service and communication skills
Professional and confident phone presence
Organized with strong attention to detail
Reliable, punctual, and dependable
Comfortable working independently and managing multiple priorities
Basic computer skills
Prior customer service or office experience preferred but not required
If you enjoy helping people, staying organized, and being a key part of a small but growing team, we'd love to hear from you.
#J-18808-Ljbffr